[24]7 Chat

Boost Satisfaction and Conversions While Lowering Costs

[24]7 Chat delivers significant support cost reduction and sales revenue uplift by deflecting contacts from phone and email. Use intent-driven engagement and deep chat analytics to understand what your customers want to do, systematically enhancing customer experiences and improving agent effectiveness.

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Extend the Reach of Your Customer Conversations

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Increase sales conversions
Increase Revenue

Increase sales conversions up to 30% with advanced, repeatable artificial intelligence (AI) models that identify who to target, when to engage, and what to recommend.

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Improve CSAT
Deliver Frictionless Customer Experiences

Improve CSAT as much as 20%, reduce resolution time by 83% across all channels, and deliver a superior customer experience when it matters most.

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Web chat digital transformation
Drive Digital Transformation

Create real connections with intelligently automated virtual agents (VAs) plus enhanced live digital chats for the perfect blend of human and machine.

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What Makes [24]7 Chat Different

  • Easily Extend Chat to Every Channel

    Extend chat to wherever your customers are for a unified experience across web, mobile, apps, messaging, Facebook, and even IVR.

  • Personalize Interactions Based on Customer Intent

    Use web journey, visitor behavior, structured and unstructured data to identify every visitor’s intent in real-time, so you can personalize interactions.

  • Data-Driven Analytics

    [24]7 Chat brings advanced analytical techniques and insights from chat mining to every stage of the conversation to maximize efficiency.

  • Make Chat Visual

    Extend chat by enabling agents to push interactive visual content (called Active Cards) to customers within the chat UI across any device.

  • Agents Train Bots

    Empower your agents to train the AI engine with collaborative transcript tagging. Plus, reduce average wrap up time (AWT) with wrap-up auto-fill.

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Leading Telecom Success Story

$6M

cost savings from routing
improvements with predicted intents

26%

increase in chat volume by deflecting
the higher cost voice channel

95%

chat completion rate
leading to improved CSAT

 

Built for Agents, by Agents

With help from over 7,000 in-house agents, the redesigned [24]7 Chat console delivers information where and when they need it most to reduce handling time and boost customer satisfaction.

  • Journey Insights
  • Seamless VA Transfer
  • Agents Train Bots

To learn more about how modern chat solutions can support your digital transformation strategy,
download Chat Contact Center Best Practices Guide.

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Pay for Results, Not Technology

Outcome-based pricing ensures you get the business results you expect.

Discover the Power of Chat

eBook: Your Best Agent Is a Chatbot

Everything you need to know about chatbots for customer engagement.

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On-Demand Webinar: The High Cost of Cheap Chat

Learn how a strategically designed chat solution can anticipate customer needs and generate dramatic ROI, and why “free” chat solutions may be the most costly of all.

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Video: [24]7 Virtual Agent and Chat

Experience the Future of Customer Engagement, Now, with [24]7 Virtual Agent and [24]7 Chat