Delivering Meaningful Engagements for Health Plans
Increase customer acquisition by leveraging predictive solutions to anticipate prospects’ intent and propensity to purchase. Guide with self-service or assisted-service during every stage of the acquisition process including policy information and online applications.
Create a Differentiated Customer Experience
Improve customer service by utilizing data from a range of sources to predict intent and maintain context across a variety of channels. Engage customers at the right time during critical service journeys, such as filing or checking claims, to create loyalty and advocacy.
Manage Healthcare Costs
Direct more customers to self-service for routine transactions and account management inquiries, including setting medication reminders, checking lab results and reviewing plan information.