Chatbots Deliver Shopping Experiences Your Customers Love

Digitally transform the shopping experience to build revenue and loyalty.

Shoppers today think digital first—from searching for new products and the best deals, to placing an order or sharing their experiences online. Meet your customers where they are and upgrade the digital customer experience with proactive and personalized chatbots that will help you increase average order value, decrease shopping cart abandonment and lower customer support costs.

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Chatbots Can Handle a Great Volume of Interactions

 
92%

of retail customer interactions are service related

65%

of retail service interactions can be solved with a chatbot

 
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Increase Conversions

Increase average order value by leveraging predictive analytics to proactively engage shoppers with a chatbot that offers the right recommendations at the right time.

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Build Loyal Shoppers

From personal shopping assistants to delivery status updates, enable customers to self-serve for low-complexity journeys. Route complex inquiries to live agents, while maintaining context, for an exceptional customer experience.

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Reduce Shopping Cart Abandonment

Identify customers that are most likely to abandon their cart and proactively engage them with a chatbot or chat agent. Provide additional product information or address any concerns.

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Leverage Deep Expertise to Anticipate Consumer Intent

200+

distinct retail intents

1.6B

interactions/ year

5.5M

assisted interactions/ year

1.2M

assisted conversions

Chatbots Across Top Customer Intents for Telecom Companies

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Increase sales conversions

Order Status

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Improve CSAT

Returns and Exchanges

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Cart Check-out, Discounts, Promos, Gift Cards

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Product Information

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Build Memorable Customer Experiences

One chatbot does not fit all. [24]7.ai is your digital transformation strategic partner, combining insights from your customer interaction data with our 200+ pre-built retail intent models to determine where to automate.

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Make it Simple for Your Customers to do Business With You

Natural language makes it easy for AI to discern intent. Customers are able to speak in natural language instead of using pre-canned phrases for their retail inquiries and transactions. Seamless interactions make for happy shoppers and greater profit for you.

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[24]7.ai was excited to help us build a brand and help us build a vision on how a customer journey and a customer experience should be delivered.

— Sr. Executive at a Leading National Retailer

  • Selection
  • Ordering
  • Delivery
  • Reach More Customers

    Make it Personal

    Consumers today are looking for easy shopping experiences. Intelligent chatbots integrated into automated voice and digital channels are a smart, efficient way to handle basic queries such as, “what’s the return policy,” “what special offers are currently available,” and “nearest store location” on any device, anytime, and anywhere. Providing customers quick and efficient answers helps to drive loyalty and increase conversions.

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    Product Comparison

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    Finding a Product

  • Make Purchasing Easy

    Simplify Conversions

    Proactively engage and offer the right assistance at the right time to decrease shopping cart abandonment and build a relationship with your customers. Drive revenue by upselling/cross-selling customers on accessories, warranties or other products and services that shoppers will perceive as added value.

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    Proactively Support Shoppers

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    Modify Order

  • Build and Retain Customer Value

    Get Proactive

    Don’t wait for customers to ask for help—allow shoppers to self-serve on common support journeys like “order status” and “I forgot my password”. Chatbots can speed up resolution times while also lowering costs. Plus, you can route complex inquiries to live agents while maintaining the context for a seamless customer experience. Shoppers will appreciate being able to resolve queries easily so they can get back to shopping.

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    Order Support via Messenger

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    Updating Shipping Address

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Real-World Results That Speak For Themselves

+10K

call containment per month

+6.5%

improved call routing

-11%

total reduction in customer service costs

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Pay for Results, Not Technology

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Featured Resources

eBook: Retailers Guide to Chatbots

Everything you should know about chatbots for customer engagement.

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On-Demand Webinar: Brick Meet Bot

Learn how retailers can leverage the intelligent shopping assistant to improve customer experiences.

Watch Video
Success Story: Global E-Commerce Leader

This global e-commerce leader chose [24]7.ai to simplify customer engagement.

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ADDITIONAL RESOURCES