San Jose, Calif. – March 8, 2021 — 7.ai, Inc., a recognized leader in conversational AI for both voice and digital customer engagement, today announced that the 7.ai Engagement Cloud, delivers significant positive economic impacts for global companies. The Forrester Total Economic ImpactTM study demonstrates significant cost savings for companies deploying the Engagement Cloud, as the result of ability to rapidly diagnose customer intents, build, automate, monitor and optimize customer service and sales journeys, all through intuitive, self-serve interfaces and tools.
To understand how analysts measure the ROI of AI in Customer Service Automation, 7.ai commissioned Forrester Consulting to conduct a study on the expected return on investment for enterprises using our customer experience (CX) platform to leverage digital and voice automation—optimized with AI. The study makes a clear business case for investment in customer experience technology, showing that companies that have adopted AI and automation deliver as much as a 200 percent return on investment over three years, and in some cases more.
Highlights of the analysis include:
“We believe the TEI study demonstrates that Engagement Cloud is a game changing platform that delivers significant financial results,” said Lisa Matherly, vice president of Marketing for 7.ai. “We not only provide a solution for businesses to rapidly roll out service and sales automation and processes, but also a platform for system integrators to build CX practices that deliver value to multiple clients.”
7.ai Engagement Cloud Key Benefits:
Separate from the TEI study, 7.ai sees the following as key benefits of the 7.ai Engagement Cloud:
For more information on the Forrester Total Economic Impact report please visit
For more information about 7 Engagement Cloud, please visit https://www.247.ai/products/engagement-cloud.
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7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company’s advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world’s largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels. For more information, visit: http://www.247.ai.
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