San Jose, Calif. – May 13, 2021 — [24]7.ai, Inc., a recognized leader in conversational AI for both voice and digital customer engagement, announced several major enhancements to [24]7.ai Engagement Cloud, the industry's first integrated suite of conversational AI services designed to power both voice and digital interactions. With the April 2021 release, [24]7.ai has extended its leadership in Omnichannel customer experience solutions with powerful new applications, features, tools, and integrations designed to make it even easier to build and deploy world-class customer experience solutions.
New Features and Benefits of [24]7.ai Engagement Cloud
With [24]7.ai Engagement Cloud, both experts and non-technical users can rapidly diagnose customer intents to build, automate, monitor, and optimize customer service and sales journeys through intuitive, self-serve interfaces. These are some of the key features and benefits that have been added to [24]7.ai Engagement Cloud since the previous release:
"Since the initial release of [24]7.ai Engagement Cloud, companies have accelerated their digital transformation initiatives," said Lisa Matherly, Vice President of Marketing for [24]7.ai. "We've added even more capabilities and enhanced performance, empowering companies to offer the best possible experiences for both their customers and their agents."
For the complete list of features, benefits, and updates in our latest release, visit the April 2021 release page. https://www.247.ai/products/product-releases/april-release-2021
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About [24]7.ai
[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels. For more information, visit http://www.247.ai.
[24]7 and [24]7.ai are trademarks of [24]7.ai, Inc. All other brands, products, or service names are or may be trademarks or service marks of their respective owners.
Contact
Ian Bain
VP Communications
Ian.bain@247.ai