Feb 26, 2019

Mitsui and [24]7.ai Extend Digital Chat to Mobile Devices in Japan

Chubu Electric Makes [24]7 Chat Available through Mobile App, Providing Consumers with a Convenient New Way to Communicate with the Company

San Jose, Calif. – Feb 26, 2019 — [24]7.ai, a global leader in intent-driven customer engagement solutions, and Mitsui & Co., Ltd. (“Mitsui”) announced that Chubu Electric has made [24]7 Chat available on mobile devices through its mobile app. By extending [24]7 Chat to mobile devices, Chubu Electric is further enhancing customer experience. 

 “Our new mobile app, Chubu Denki no Madoguchi, is designed to improve convenience for our customers in the Chubu area,” said Hiroyasu Yanagawa of Chubu Electric. “It not only pushes blackout information to the app users in a timely manner, but also enables customers to communicate with our chat agents anytime regarding concerns about electricity by using chat function in the app. We chose [24]7 Chat because [24]7 Chat has extensive deployment both on web and native app globally. We also rated [24]7 Chat highly because of its Active Card feature, which is available in the native app, and because there is the potential for future expansion to [24]7 AIVA. As more consumers download the mobile app, we believe this provides a great new way for customers to connect with us.”

[24]7 Chat uses intent-driven engagement and predictive analytics to understand what consumers want to do and delivers information where and when they need it most to reduce handling time and boost customer satisfaction. Because [24]7 Chat uses AI to replicate the effectiveness of a company’s best agents, it enables digital self-service that boosts customer satisfaction and conversions while lowering costs. Deployed by many top Fortune 500 companies as gatekeepers of customer interaction, [24]7 Chat is tightly integrated with [24]7 AIVA, the industry leading AI-powered chatbot.
About Chubu Electric
Corporate Name: Chubu Electric Power Co., Inc.
Headquarters: 1 Higashi-shincho, Higashi-ku, Nagoya, Aichi 461-8680, Japan
President & Director: Satoru Katsuno
Established: May 1st, 1951
Primary Business Activities: Electric utility and related enterprises, Gas supply and thermal storage brokerage, On-site energy business, Overseas consulting and investment, Real estate management service, IT business, Etc.

About Mitsui 
Mitsui is one of the most diversified and comprehensive trading, investment and service enterprises in the world, with 136 offices in 66 countries and regions as of , Oct.1, 2018. Utilizing its global operating locations, network and information resources, Mitsui is multilaterally pursuing business that ranges from product sales, worldwide logistics and financing, through to the development of major international infrastructure and other projects in the following fields: Iron & Steel Products, Mineral & Metal Resources, Infrastructure Projects, Mobility, Chemicals, Energy, Food, Food & Retail Management, Healthcare & Service, Consumer Business,, IT & Communication Business, and Corporate Development Business. Mitsui is actively taking on challenges for global business innovation around the world. For more information, visit http://www.mitsui.com

About [24]7.ai
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit: https://www.247.ai.

[24]7 and [24]7.ai are trademarks of [24]7.a