Product Release Calendar

CURRENT RELEASE:

Fall 2018 (November 15, 2018)  – [24]7 AIVA Introduces Agent-Assistance to Offer Better Self-Service Experience. Additional enhancements for [24]7 Customer Journey Analytics, [24]7 Personalization, [24]7 Predictive Search

UPCOMING RELEASES:

Winter 2019 

Spring 2019 

PAST RELEASES:

Summer 2018 (August 15, 2018)  – Advanced Conversational Capabilities Now Enable [24]7 AIVA to Detect Sentiment and Respond Empathically to Customers

Spring 2018 (May 15, 2018)  – [24]7 AIVA for Amazon Alexa and Google Assistant, Next Generation of [24]7 Chat

Winter 2018 (February 15, 2018) – [24]7 AIVA Adds Informational Virtual Agents, Integration with Leading CRM and Help Desk Apps

Fall 2017 (November 19, 2017) – Intelligent Messaging for [24]7 AIVA and [24]7 Chat, Enhanced IVR in [24]7 Vivid Speech

Summer 2017 (August 11, 2017) – [24]7 AIVA, [24]7 Chat, [24]7 Active Share, [24]7 Platform