As consumer technology and preferences continue to evolve, digital conversations are changing too. For businesses looking to create the best possible customer experience, making conversations more personal will make them more powerful.
Easier for Customers
7 is extending the digital conversation by adding Intelligent Messaging that lets your customers carry on continuous, contextual conversations in real time, on “their time,” and over time, across your branded digital channels—including web and mobile apps—and the mobile messaging apps your customers love most.
Easier for Enterprises
Whether they’re connecting to a conversational virtual agent with 7 AIVA or a live chat agent with 7 Chat, single-threaded conversations make it possible to pick up right where they left off even after time has passed—which means no more repeating the same information with every contact.
Redefine Customer Engagement with
SIMPLE, INSTANT, EFFORTLESS INTERACTIONS
One Continuous Conversation with Your Customers
Unlike email or phone, you can pick up digital conversations right where you left off—even if it’s been awhile—on your branded mobile apps, web, and on the messaging apps they love most. Enabling continuous conversations increases efficiency and reduces frustration by maintaining the context of your customer’s query—say goodbye to starting over.
Meet Your Customers Where They Are
With business chat, consumers can find your company using native apps and contact you instantly via their favorite messaging app, engaging with AI-powered virtual agents with 7 AIVA or live Chat agents with 7 Chat. Plus, message threads are always accessible so customers, and agents, can always pick up where they left off.
Continue the Conversation Without Starting Over
Cross-channel messaging delivers an always-on, single conversational thread that maintains history and context across website and branded mobile app transforming channel-driven contacts into conversation-driven communications. Give consumers the simplicity, instant gratification, and ongoing connection they love across every digital point of contact.
Transform IVR Into a Voice, Touch, and Visual Experience
Enhance IVR experiences with Vivid Speech visual IVR and transform voice calls into a multimodal speech, touch, and visual experiences that dramatically improve self-service automation. Vivid Speech provides callers on smartphones with a link to a secure, personalized mobile Web page that delivers rich interactive content to guide customers through complex interactions—all without the need for a mobile app See it in action .
Putting Customers First
For Marketing, CX, and Digital
Meet customers where they are with continuous, effortless conversations you can easily extend to your branded mobile, messaging, and digital channels. Putting customers first creates a better experience and increases satisfaction.
For Contact Center and
Customer Service Leaders
Maintaining history and context across devices and channels makes self-service easier, increases routing accuracy, and lets chat agents see prior activity so they can resolve issues quicker.
and IT Leaders
Bring the best of messaging to all your digital channels—web, mobile web, iOS and Android. Seamlessly scale to meet your needs today and tomorrow.
Release Overview: Fall 2017
Learn how this release enables continuous conversations that are contextual and connected to drive efficiency, satisfaction, and revenue.Download Now
Video: What’s New In The 7 Fall Release
See what extending the digital conversation across time, channels, and devices can do for your business in this short video.