Take Messaging to the Next Level
Enable Continuous Journeys Across Messaging Channels
Consumer expectations are changing – they want simple, straightforward ways to reach companies to get things done. It’s now easier than ever to provide the experiences they want today and enhance them as expectations change tomorrow. Add new messaging channels, build models once and deploy to any messaging and speech channel, reduce fraud, and modify intent models without ever having to code.
Easier for Customers
Consumers today want to choose how, when, and where they connect with businesses. Meet your customers on their channel of choice with easy integration of emerging channels through open channel RESTful API. 7.ai’s leadership in Conversational AI predicts consumer intent, intelligently routes context to a bot or agent, and drives rich messaging experiences to improve CSAT.
Easier for Enterprises
Your customer expectations are changing. Evolve with them by leveraging intuitive tools to quickly modify intent models, understand sentiment in messaging environments, and integrate with 3rd party models to increase NPS and brand loyalty. Save time and money by protecting your IVR against fraud, and with a single click, add Speech intent models to easily deploy across digital messaging and speech channels.
What’s New with This Release
Seamless Search to Conversation Experience
Deflect Calls With One Click
Intercept calls and make Messaging your first point of contact with Google RCS and Apple Business Chat. Easy, click-to-message on Google search deflects calls and lets customers engage in their most preferred communication channel. Apple now offers Business Chat Suggest, allowing enterprises to prompt consumers the option to communicate on iMessage when they tap the call button.
Conversational AI Models for Digital and Speech
Support for Google TensorFlow, Google Dialogflow, and IBM Watson
Integrate 7.ai conversational AI and NLU technology with models from Google TensorFlow, Google Dialogflow, and IBM Watson through open API, improving your existing model structure and providing more options to meet consumer demands.
Build Once, Deploy Anywhere
Build Once with Model Builder, Deploy Across All Channels
Natural feeling conversations keep customers happy and help drive revenue. Developers and non-technical teams can create, view, and modify intent models in a single UI for all messaging channels, and with one click, add any model to Speech or IVR channels, driving AI and workflow efficiencies to quickly implement better customer experiences.
Continuous Journeys Across Messaging Channels
Any Channel Today and Tomorrow
Now you can integrate any third-party messaging channel to work seamlessly with 7 AIVA and 7 Chat—no platform changes required. Through open channel RESTful APIs, you have greater flexibility to launch new channels and apps at any time. It’s never been easier to meet your customers where they are, today, and in the future.
Intelligent Routing to Best Agent
Complete Messaging Experience
Conversations that stop and start are unproductive. 63% of consumers return within five minutes if their inquiries are not resolved. Ensure your customers get the best experience across interactions and channels, at any given time, by intelligently routing context to the best bot or agent so they don't have to start their journey all over again.
Seamless Salesforce Integration
Chat Widget on Salesforce CRM
The time agents spend switching back and forth between their agent console and CRM system is costing you money. Now, you can integrate a simple version of the 7 Chat console into the Salesforce CRM with a Chat Widget. Helping agents stay focused contains costs, boosts productivity, improves customer service, and keeps customers happy.
7 AIVA for IVR
Call Verification Reduces Costs
Call spoofing costs companies millions of dollars each year. Now, you can verify every incoming call—without frustrating your customers. Call Verification on 7 AIVA for IVR analyzes data against a one-of-a kind map of 3 million pathways to instantly verify callers, and uses ANI spoofing to prevent fraud without increasing AHT or cost per call. Save time and money, while increasing the chances of contained resolution.
Modernize Your Self-Serve Customer Experience
Bring Help Center and search functions to life by deploying them in a conversation, directed dialog experience that improves CSAT and give your customers the option to speak with an expert if needed.
Pay for Results, Not Technology
Your Customer Experience is as good as your AI.
Product Release Calendar
Summer 2018 (August 15, 2018) – Advanced Conversational Capabilities Now Enable 7 AIVA to Detect Sentiment and Respond Empathically to Customers
Spring 2018 (May 15, 2018) – 7 AIVA for Amazon Alexa and Google Assistant, Next Generation of 7 Chat
Winter 2018 (February 15, 2018) – 7 AIVA Adds Informational Virtual Agents, Integration with Leading CRM and Help Desk Apps
Fall 2017 (November 19, 2017) – Intelligent Messaging for 7 AIVA and 7 Chat, Enhanced IVR in 7 Vivid Speech
Summer 2017 (August 11, 2017) – 7 AIVA, 7 Chat, 7 Active Share, 7 Platform