What is BPO?
Business process outsourcing (BPO) is the hiring of another company or vendor to handle different components of your business. It is essentially the outsourcing of non-primary needs to a third-party. You may decide that a different company can execute various tasks better, cheaper, or more efficiently than you can in-house.
What is outsourcing?
Outsourcing is a practice that involves hiring an external organization to perform business functions in place of performing this work internally. Companies typically outsource non-essential activities or roles so that they can focus on core responsibilities and maximize efficiency internally. Some business operations that are commonly outsourced include customer service, IT management, accounting, and marketing.
What is offshoring?
Offshoring is the process of relocating business operations to a foreign country or different location. Unlike outsourcing, companies that offshore often delegate core responsibilities to an internal team working remotely. Offshoring can help companies save on labor costs and resources, as well as take advantage of tax benefits.
What are the benefits of outsourced call centers?
One way to ensure that your customers have a great experience is to outsource your customer service operations to a call center. By doing so, you can offload the responsibility of providing great customer service to a company that is experts in the field.
Learn about the 7 key benefits of outsourced call centers.
How do you improve customer service continuity?
There are 4 things you can quickly do to improve customer service continuity:
- Automate FAQs
- Move to Messaging Immediately
- Enable IVR-to-Messaging
- Proactively Promote Your Digital Solutions
Learn more about customer service continuity.
How do you pivot your organization to a work from home call center model?
When the global pandemic struck, companies around the world scrambled to move to a work from home call center model virtually overnight. Now, many organizations are embracing the flexibility remote work can offer employees as well as the cost savings and other business benefits. And a dispersed workforce makes it easier to ensure a seamless customer experience in any event.