Modernize your voice channel with visual content
7 Active Share provides contact centers and business process outsourcing (BPO) companies with a digital upgrade to traditional voice support. This upgrade empowers voice agents to deliver personalized, interactive content directly to callers on web and mobile channels during a call. It works natively on web browsers without requiring any plugins, apps, or add-ons to be installed or significantly modifying existing voice infrastructure.
Your customers can make faster and more informed decisions during a call, after agents show them digitized relevant information such as product or plan comparisons, account verification, terms and conditions, disclosures, payment plans, or a list of channel packs. Faster decisions result in lowered average handling time (AHT) and increased customer satisfaction, resolution, and revenue.