Messaging extends the digital conversation by letting customers carry on continuous, contextual conversations with Apple live chat support in real time, on ‘their time’, and over time. Adding Apple Messages for Business to your channel strategy helps enhance better customer support and lets consumers engage with your company directly from Safari, Search, Maps, and Siri.
Patented AI-driven intent prediction and natural language capabilities allow you to deploy conversational bots and virtual agents across channels. Learn more
Create, manage, and deploy bots across multiple channels. Enable seamless transfer from virtual agents to live chat agent, with context—so customers never have to start over. Learn more
Cross-channel messaging delivers an always-on, single conversational thread that maintains history and context. Pick up right where you left off, even if it’s been a while.
