[24]7.ai Engagement Cloud

Automate conversations using a single SaaS platform that integrates chat, messaging, and voice channels with virtual and live agents.

Data Sheet
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[24]7.ai Engagement Cloud

The most advanced conversational AI platform

Deliver a consistent, branded customer experience while making every interaction more cost efficient for you and more satisfying for your customers and agents. [24]7.ai Engagement Cloud gives you a single point of control for creating and managing human and bot interactions across digital and voice channels. Use its self-service tools to set up intent selections and build conversational bots, business logic, conversation flows, user interfaces, and more.

Powered by our AIVA conversational AI technology, informed by decades of contact center operations excellence, and combined with expert human insight, [24]7.ai Engagement Cloud anticipates your customers’ needs to streamline resolutions and strengthen relationships. And, incredibly, you achieve these exceptional customer experiences with dramatically less effort—from you, your agents, and your customers.

Core platform capabilities

Empowering you to quickly create, manage, and deploy the leading conversational AI applications on a single platform, across your choice of voice, chat, and messaging channels.

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Intent Discovery

Easily discover the customer intents best suited for automation—just upload your chat transcripts and AIVA quickly identifies and aggregates conversations into common subjects—then use self-serve tools to create the intent-based conversations your customers want to have.

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AIVA Technology

Our industry-leading AIVA conversational AI speeds resolution by predicting and orchestrating customer intent, then routing conversations across channels to the most appropriate virtual or human agent. AIVA understands natural language and customer sentiment, so it’s capable of social conversations that enhance the customer experience and drive greater business value.

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Messaging

Use self-serve tools to brand your visitor interface and activate it across digital channels, such as your website or business apps, and across messaging channels including Apple Business Chat, Facebook Messenger, and Google Business Messages.

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Card Designer

Through one interface, create and manage informational and interactive cards for use by virtual or live agents across digital and voice channels.

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Reporting

Get at-a-glance views of consolidated data from all applications and use prebuilt dashboards to quickly optimize platform performance.

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Platform Services

Integrate Engagement Cloud with your current ecosystem of enterprise applications and data sources to ensure a seamless customer experience. Platform Services makes this easy with an array of APIs, multi-language support, built-in security, and more.

Extend conversational AI across digital and voice channels

Platform Services provides a single UI for managing conversations.

[24]7.ai patented technology that allows agents to insert enhanced information into the chat dialog with interactive features such as video and images.

Card Designer

Manage brand settings and routing rules or each channel.

Messaging

Upload chat transcriptions so [24]7 AIVA can aggregate conversations into common topics and quickly understand customer intents to help easily build intent models.

Intent Discovery

Create your own dashboards to review and analyze business metrics and outcomes that align to ROI.

Reports

Choose the application that's right for your business

Whether you want to start with a simple FAQ bot, a more sophisticated conversational chatbot, or perhaps you just want to enable live agents on a messaging or voice channel – we have the right solution to help you evolve with your business goals.

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Answers

[24]7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.

Conversations

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

Assist

[24]7 Assist offers a unified workspace with a single console and powerful tools to empower live agents on all messaging and digital channels with blended human and artificial intelligence interactions.

Active Share

[24]7 Active Share empowers agents to deliver personalized, interactive content directly to callers across any device during a call. Engaging customers with visually relevant information results in decreased agent handle time and increased customer satisfaction, resolution, and revenue.

Voices

[24]7 Voices reinvents traditional IVR with conversational AI so you can engage with customers who call you on the phone and seamlessly interact across digital and voice channels.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.

Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.

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Artificial Intelligence plus human experience

Deliver cost-effective, personalized, and effortless customer experiences

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Increase Revenue and Customer Engagement
Increase Revenue and Customer Engagement

[24]7.ai Engagement Cloud understands intent and delivers personalized customer experiences that boost conversion rates.

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Enhance Agent Productivity
Enhance Agent Productivity

By combining AI, automated bots, and human agents, [24]7.ai Engagement Cloud increases agent satisfaction, which reduces attrition and operational costs.

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Improve CSAT and NPS
Improve CSAT and NPS

[24]7.ai Engagement Cloud quickly and accurately resolves customer issues because it understands their intentions across service, support, and purchase journeys.

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Reduce Operating Costs
Reduce Operating Costs

By bringing together AI and human insight, [24]7.ai Engagement Cloud automates both simple and complex transactions allowing customers to resolve their inquiries through automation.

[24]7.ai Engagement Cloud gives you a single point of control for creating and managing high volumes of human and bot interactions

1.2B

Self-service interactions per year

200M+

Virtual agent inquiries per year

40M+

Agent chats per year

275M

Web visitors per month
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Industry recognition

See what makes an enterprise-grade customer engagement platform, and why [24]7.ai is a recommended vendor.

  • Forrester Logo

    [24]7.ai ranks as a leader in The Forrester New WaveTM: Digital-First Customer Service Solutions, Q2 2020.

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  • Opus Logo

    [24]7.ai is among the highest ranked solution providers for the second year in a row (2019).

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  • Ovum Logo

    Many businesses adopt intelligent virtual agents as they learn poor customer service is expensive.

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Resources

[24]7.ai Engagement Cloud Data Sheets

Engagement Cloud

Platform Services Data Sheets

Platform Services