April 2022 Release

Use your analytics application of choice to create reports with data from [24]7.ai Engagement Cloud

New data access service (DAS) APIs enable authenticated/authorized clients and applications enable you to use your preferred analytics or business intelligence (BI) applications to access, in near real time, [24]7.ai Engagement Cloud data—providing a richer analytics landscape and facilitating greater cross-functional collaboration.

• Integrate [24]7.ai Engagement Cloud with your preferred analytics or BI tools in a one-time process.
• Extend the value of your existing analytics or BI tools by bringing in agent performance and
  [24]7.ai Engagement Cloud CX reporting data.
• Foster cross-functional collaboration off your CX programs.

[24]7 Answers™

Auto-fix spelling before involving the FAQ bot

Speed customer searches, reduce manual effort, and improve your FAQ bot’s answer rate.

• Use predefined dictionaries and word lists to spellcheck customer utterances before sending them to the
  FAQ or informational bot developed with [24]7 Answers.
• Reduce manual, backend efforts required to detect and correct misspellings, which drag down the bot’s answer rate.

[24]7.ai Engagement Cloud

Easily develop and update cards with Card Designer

These enhancements make it easier to develop and revise cards and preserve your edits.

• The new Card Designer autosave feature ensures you don’t lose your changes; it saves the cards
  you’re developing or editing every 30 seconds.
• Enjoy streamlined editing with uncluttered access to the Canvas Designer property panel.

Learn more

For more release details, log into [24]7.ai Engagement Cloud, then go to the product’s Documentation Portal and view the Release Notes section.