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April 2022 Release

Here are the April 2022 [24]7.ai Engagement Cloud™ enhancements that are exciting our customers the most.


247 Engagement Cloud Platform


Getting better all the time. Which is saying something.


It's release time! We are excited to share with you the top new features in your industry-leading conversational AI platform, [24]7.ai Engagement Cloud.


Use your analytics application of choice to create reports with data from [24]7.ai Engagement Cloud

New data access service (DAS) APIs enable authenticated/authorized clients and applications enable you to use your preferred analytics or business intelligence (BI) applications to access, in near real time, [24]7.ai Engagement Cloud data—providing a richer analytics landscape and facilitating greater cross-functional collaboration.

  • Integrate [24]7.ai Engagement Cloud with your preferred analytics or BI tools in a one-time process.
  • Extend the value of your existing analytics or BI tools by bringing in agent performance and
    [24]7.ai Engagement Cloud CX reporting data.
  • Foster cross-functional collaboration off your CX programs.
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[24]7 Answers™

Auto-fix spelling before involving the FAQ bot

Speed customer searches, reduce manual effort, and improve your FAQ bot’s answer rate.

  • Use predefined dictionaries and word lists to spellcheck customer utterances before sending them to the
    FAQ or informational bot developed with [24]7 Answers.
  • Reduce manual, backend efforts required to detect and correct misspellings, which drag down the bot’s answer rate.
Engagement Cloud Icon

[24]7.ai Engagement Cloud

Easily develop and update cards with Card Designer

These enhancements make it easier to develop and revise cards and preserve your edits.

  • The new Card Designer autosave feature ensures you don’t lose your changes; it saves the cards
    you’re developing or editing every 30 seconds.
  • Enjoy streamlined editing with uncluttered access to the Canvas Designer property panel.

Learn more

For more release details, log into [24]7.ai Engagement Cloud, then go to the product’s Documentation Portal and view the Release Notes section.