2. Usability enhancements to [24]7 Answers™
Easily make better use of your knowledgebase to improve virtual and human agent performance
- Enhanced search filtering enables administrators to easily mine vast amounts of content to make changes in targeted areas.
- Enhanced search parameters enable administrators to include/exclude different lines of business, where to look (title vs. content), when content was last updated, who modified it, and a checkbox for a verbatim flag.
- Efficiently author tables—great for organizing information—that render responsively in any web browser, fueling better content consumption.
- Manage audit, reviews, and translation workflows to easily export knowledgebase HTML content into multiple file formats, and cut and paste back into the HTML.
Enhanced Search in [24]7 Answers

Improved Table Authoring in [24]7 Answers
![Improved table authoring in [24]7 Answers](/sites/default/files/inline-images/improved-table.png)
Content Export Flexibility in [24]7 Answers
![Content Export flexibility in [24]7 Answers](/sites/default/files/inline-images/content-export.png)
3. Recorded IVR call files removal in [24]7 Voices™
Ensure customer privacy by systematically removing Payment Card Industry (PCI) data recorded in IVR calls.
- Easily, securely delete whole call recordings (WCRs) including PCI data (such as credit card CVV numbers) collected from customers through IVR calls.
- We encrypt WCR files, send them to you via APIs and then, once transmitted, delete them.
4. Salesforce case owner updates integrated with [24]7 Assist™
Automate Salesforce case owner updates on transfer of customer inquiry.
- No manual effort required to identify and assign the right agent in Salesforce when a case (i.e., customer inquiry) is transferred among agents.
- Whenever a customer inquiry is transferred, the current agent is automatically assigned as the current case owner in Salesforce.
5. Enhanced exit survey creation using [24]7.ai Card Designer
Create and administer exit surveys more quickly and easily.
- Use a unified, self-serve interface to create exit surveys that are administered across synchronous and asynchronous digital channels.
- Automate Q&A mapping when creating exit surveys that use multidimensional queries.