Over a decade, a leading US bank has leveraged [24]7 Voices to transform its IVR system, achieving significant cost savings and enhancing customer satisfaction. By continuously refining IVR prompts and integrating advanced technologies such as natural language processing and deep neural networks, the bank has realized a 27% improvement in customer resolution rates, resulting in savings of over $100 million annually. With a commitment to innovation and automation, the bank remains at the forefront of customer service excellence in the financial industry.

Through a decade-long partnership and continuous optimization efforts, [24]7 Voices has enabled a major US bank to achieve a 27% improvement in customer resolution rates, saving over $100 million annually while enhancing self-service capabilities and customer satisfaction.