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[24]7.ai

Conversation
Automation

[24]7.ai delivers the perfect combination of experience, expertise, team and technology to enhance CX for organizations.

Find out how

Converse better, Engage faster and Deliver smarter

If all you need is the most advanced contact center software available, we have it. It’s called [24]7.ai Engagement Cloud. But if you also need a partner to manage your contact center for you, we can do that too. In fact, we’re the only CCaaS provider that offers business process outsourcing services.

[24]7.ai Engagement Cloud is the only CCaaS platform based on extensive contact center management expertise. And every agent and customer interaction needs to informed by that expertise and assisted by our conversational AI. With the use of [24]7.ai Engagement Cloud, you’ll deliver consistent, easy, personalized messages, conversations across every channel.

If all you need is the most advanced contact center software available, we have it. It’s called [24]7.ai Engagement Cloud. But if you also need a partner to manage your contact center for you, we can do that too. In fact, we’re the only CCaaS provider that offers business process outsourcing services.

Find out how

Reinvent Your Ops

Customer Care Outsourcing

The facilities, people, process and technologies to build value across every interaction

24x7 Back Office
Support

24/7 synchronous back office support to streamline operations and improve employee productivity.

Technology
Support

Ensure successful implementation and ROI for your technology investments.

Learning &
Knowledge

Equip your employees with the learning and knowledge tools your need

Client Trust & Data Security

Keep customer data secure and your digital properties safe and un compromised.

Compliance
Framework

We follow a rigorous compliance framework because we understand organizational rules, policies, and.

+89%
First Contact Resolution

Our commitment to fostering a positive and supportive workplace culture is reflected in the high levels of satisfaction and value our employees feel while working at [24]7. Our commitment to fostering a positive and supportive workplace culture is reflected in the high levels.

*Based on employee feedback gathered from our teams in the US, Canada, India, Philippines, Guatemala through the 2022 Great Place to Work® survey.

Impact Stories

Reduced MTTR By 40% In Just 2 Months

See how Forrester Consulting study describes our typical customer’s journey.

60K
Tickets solved in 30 days
28%
Reduction in time per contact
4.3
CSAT Score achieved in 30 days
Find out how

Impact Stories

Reduced MTTR By 40% In Just 2 Months

See how Forrester Consulting study describes our typical customer’s journey.

60K
Tickets solved in 30 days
28%
Reduction in time per contact
4.3
CSAT Score achieved in 30 days
Find out how

Impact Stories

Reduced MTTR By 40% In Just 2 Months

See how Forrester Consulting study describes our typical customer’s journey.

60K
Tickets solved in 30 days
28%
Reduction in time per contact
4.3
CSAT Score achieved in 30 days
Find out how

Customer Views

Austin

Customer agent @ XYZ Corporation

Austin

Customer agent @ XYZ Corporation

Austin

Customer agent @ XYZ Corporation

Austin

Customer agent @ XYZ Corporation

Let us deliver Impact for Your organisation

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