Chatbots for Conversational Banking
Digitally transform to support your customers and strengthen your bottom line.
From retail banking to applying for loans, activating credit cards to reporting fraudulent activity, financial consumers think digital first. Meet your customers where they are and upgrade the digital customer experience with real-time SaaS customer engagement technology that will help you build revenue, drive satisfaction and retention, and lower servicing costs.REQUEST DEMO SCHEDULE FREE CONSULTATION
Real-world Results That Speak For Themselves
Increase in self-service rate
CSAT across all LOBs
Total reduction in servicing costs
Increase in credit card acquisition
Delight Financial Consumers
Financial consumers are goal oriented. Connect them with chatbots on digital and voice channels to deliver the same outstanding customer experience across all touchpoints.
Deliver Differentiated Experiences
From personal banking to collections, leverage 200+ pre-built financial intent models with integrated artificial intelligence to upgrade your customers’ digital service experiences.
Personalize and Predict Consumer Intent
Move beyond interacting. Use data and predictive analytics to gauge sentiment, anticipate consumer intents, and personalize the experience for greater meaning and profit.
Grow Financial Customers
Your consumers want to feel confident and in control. Engage them simply with chatbots and intelligent voice and digital automation tools to handle basic queries such as “best way to pay off debt,” “best savings account,” and “best mortgage options” in the channel of their choice, anytime and anywhere. They get quick and efficient answers. You free up your agents to offer advice on more complex customer enquiries.
Mortgage Loan Acquisition
Credit Card Acquisition
Service Financial Customers
Simplify Their Journeys
Consumers want to complete their transactions seamlessly. Manage routine enquiries with chatbots to offer the right assistance at the right time and in real time across all channels and devices. Whether they’re looking to pay bills, check application status, or stop payments, make their journey more meaningful and convenient.
Make a Payment
Credit Card Balance Transfer
Protect your Customers
Security and Fraud Prevention are an ongoing concern for your customers. Deploy proactive alerts on high-value banking journeys, such as Fraud Alerts and Charge Verification to protect you and them. Your customers can easily and visually confirm charges or be seamlessly connected to an agent with a few clicks on their phone. Now that’s peace of mind.
Proactive Fraud Alert
eBook: Your Best Agent Is a Chatbot
Everything you should know about chatbots for customer engagement.Read more
On-Demand Webinar: Brett King & 7.ai: AI Advisors in the Augmented Age
Learn how the Augmented Age will allow banks to provide advice to customers the same way an advisor or clerk could.Read more
Success Story: Huntington Bank
Huntington chose 7.ai to address the needs of its customers, agents, and branch employees.Read more