Blend AI and Agents to Enhance Experiences and Efficiency

Leverage machine learning & artificial intelligence to help policyholders help themselves.

From policy coverage to proof of insurance, customers think digital first. Meet them where they are and upgrade the CX by integrating chatbots into digital and voice channels to enable self service, and give agents summarized context to serve customers better. Increase revenue, satisfaction, and loyalty, and lower costs.


Chatbots Can Handle a Great Volume of Interactions


of insurance customer interactions are service related


of insurance service interaction can be solved with a chatbot

Web insurance enhance

Enhance Experiences

Engage insurance customers with a blend of chatbots and agents at every stage. Deliver the same connected customer experience across all touchpoints.

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Web insurance predict

Predict and Personalize

Leverage data across 200+ prebuilt insurance intent models with integrated artificial intelligence to offer personalized coverage and umbrella policies.

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Insurance control cost

Control Costs

Simplify insurance processes, from claim filing and status to scheduling repairs, with chatbots plus seamless transition to live agents for critical moments.

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Leverage Deep Expertise to Anticipate Consumer Intent


distinct intents


overall chat interactions in the last year


unique visitors


assisted conversion rate

Chatbots Across Top Customer Intents for Insurance Companies

‌ ‌
Increase sales conversions

Reporting, Filing and
Tracking Claims

‌ ‌
Improve CSAT

Policy Deductibles and Proof
of Insurance

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Web chat digital transformation

New Policy Quote Volume
and Conversions

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Web chat digital transformation

Cross-selling Umbrella Policies
and Different Coverages


Build Memorable Customer Experiences

One chatbot does not fit all. Combine insights from your customer interaction data with our pre-built Insurance intent models to determine where and how to automate across the high-value insurance customer journeys that matter most.


Make It Simple for Your Customers to Do Business with You

Let customers speak in natural language instead of using canned phrases for insurance inquiries and transactions, and leveage AI to discern intent. Seamless interactions makes for happy policy holders and greater profit for you.


We chose to partner with [24] because they are very data driven. They did a large analysis in an 8 week period where they dug into all of our call volume, all of our customer experiences and went a step beyond. They’ve been a very transparent partner throughout the whole process.

— Chief Digital Officer , Top Insurer in North America

  • Acquisition
  • Servicing
  • Retention
  • Expand Your Reach, and Your Revenue

    Simplify Journeys

    Your policyholders prefer to do things digitally. Give them what they want with a chatbot that can handle basic queries such as, “quote for new policy,” and “file a claim,” in the channel of their choice—anytime, and anywhere. Give fast, efficient answers while also freeing up your agents and arming them with information to offer advice on more complex insurance enquiries.


    Insurance Quote Acqusition


    Travel Insurance Acquisition

  • Streamline Service

    Quick and Easy Transactions

    Your policyholders expect experiences to be both personal and meaningful. Leverage artificial intelligence and predictive analytics to enhance all servicing journeys—proof of insurance, policy management, and renewal—across any channel and device, whether assisted or automated.


    Proof of Insurance


    Policy Management

  • Keep Policyholders Happy

    Increase Retention

    Agents and brokers want better data, and consumers want to complete their transactions seamlessly. Offering the right assistance at the right time helps customers self-direct for faster policy management, claim filing, and resolution. Seamlessly route complex enquiries to live agents while maintaining context for frictionless experiences.


    Choose Repair Shop


    Appointment Confirmation


Real-World Results that Speak for Themselves


more chat-assisted revenue


increase in average order value (AOV)


higher conversion rates


Take the Next Step



Featured Resources

eBook: Your Best Agent Is a Chatbot

Everything you should know about chatbots for customer engagement.

Download the eBook
On-Demand Webinar: Insurers: Meet Your Data-Driven Digital Agent

Learn how insurers can leverage chatbots and conversational commerce to service policyholders.

Watch Replay
Success Story: Top North American Insurer

This leading property and casualty insurer chose [24] to digitally transform its IVR technology to meet the future needs of its customers and agents.

Download Success Story