Tech Retailer Reaps Rewards of Going All In on [24]7.ai Chat and Agent Services
Shoppers today think digital first—from searching for products and deals to ordering and posting online reviews. You effectively and efficiently improve customer experience (CX) by identifying and predicting consumer intent, and by understanding their journeys as they compare, shop, purchase, and manage their accounts.
[24]7.ai orchestrates customer engagement journeys with a big data platform that spans AI, chatbots, and human agents for both simple and complex inquiries. We combine the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable near-human conversations on digital and voice channels. Use it to build loyalty, increase conversions, deepen engagement, and lower costs.
Use AI to transform the retail customer experience.
[24]7.ai chatbots discern intent, communicate in natural language, understand context, and sense emotional discomfort. Seamless interactions for retail inquiries or transactions on any channel make for happy shoppers—and greater profits for you.
Messaging is destined to profoundly change the way that businesses and customers interact. Learn how [24]7.ai can help you operationalize messaging by using conversational AI to improve customer satisfaction and strengthen loyalty.
Learn MoreAs the COVID-19 pandemic began to spread across the world, [24]7.ai was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption.
Learn MoreDuring the COVID-19 pandemic, [24]7.ai has invoked business continuity plans to ensure operations across our contact centers are up and running.
Learn MoreConsumers want easy e-commerce shopping experiences. Intelligent chatbots integrated into automated voice and digital channels are a smart, efficient way to handle basic queries such as “product information” and “store details” on any device, anytime, anywhere. Plus, they can transfer customers and context to an agent when assistance is needed. Giving customers quick, accurate answers drives both loyalty and conversions.
Proactively engage and offer the right assistance at the right time to decrease shopping cart abandonment and build a relationship with your customers.
Conversational commerce helps drive ecommerce revenue by upselling and cross-selling customers on accessories, warranties, or other products and services to add value for shoppers.
Don’t wait for customers to ask for help—allow shoppers to self-serve on common support journeys like “order status” and “I forgot my password.” Chatbots can speed up resolution times while also lowering costs. Plus, you can route complex inquiries to live agents while maintaining the context for a seamless experience. Consumers will appreciate being able to resolve queries easily so they can get back to shopping.
Global E-commerce Company
This global e-commerce company optimized their interactive voice response (IVR) system with [24]7 Voice, increasing call containment by 10,000+ per month and improving call routing by 6.5%, which saved 11% in customer support costs.
American Department Store Chain
[24]7 Journey Analytics identified 15 actionable items that could eliminate almost 600K calls a year. Actions include upgrades in agent training, cart adjustments, order confirmations, delivery communications, real time tracking, and exchange/ refund processes.
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Case Study
Tech Retailer Reaps Rewards of Going All In on [24]7.ai Chat and Agent Services
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[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.
[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.
Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.
[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.
[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.
Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.
Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions. Check out [24]7 Answers.
Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation and text to speech ivr.
