AI + Machine Learning Reduce Churn, Drive Sales & ARPU
Keep customers happy by making it easy for them to get things done.
From comparing carriers to billing inquires and tech support, telecom consumers think digital first. Meet your customers where they are with an intelligent chatbot to drive satisfaction, reduce churn, and seamlessly route to an AI-powered agent for sales. Resolve technical queries 24/7, deflect calls from higher cost channels, and drive ARPU.
Chatbots Can Handle a Great Volume of Interactions
first year savings
Enable Effortless Service
Telecom customers are notorious switchers. Reduce churn by making interactions easy, efficient, consistent, and personalized with AI-powered chatbots and agents.Learn More
Drive Loyalty and Revenue
From acquisition to technical support, leverage 300+ prebuilt telecom intent models with integrated artificial intelligence to upgrade your digital service experiences.Learn More
Connected, Omnichannel Experiences
Enable your customers to have a single conversation across devices and digital channels for an integrated experience while reducing costs.READ E-BOOK
Leverage Deep Expertise to Anticipate Consumer Intent
Chatbots Across Top Customer Intents for Telecom Companies
Build Memorable Customer Experiences
One chatbot does not fit all. 7.ai is your digital transformation strategic partner combining insights from your customer interaction data with our 300+ pre-built telecom intent models to determine where to automate and where to assist.
Make It Simple for Your Customers to Do Business With You
Let your customers speak in natural language instead of using canned phrases for Telecom inquiries and transactions. Natural language makes it easy for AI to discern intent, while seamless interactions make for happy customers and greater profits.
We chose to partner with 7.ai because they are very data driven. They did a large analysis in an 8 week period where they dug into all of our call volume, all of our customer experiences and went a step beyond. They’ve been a very transparent partner throughout the whole process.
— Sr. Executive , Top US Telecom Company
Acquire and Grow Telecom Customers
Smart Self Service
Your customers want to feel confident and in control. Help them help themselves with a chatbot that can handle routine queries, such as, “promotions” or “order status” in their channel of choice—anytime, and anywhere. Deflect contacts from more expensive channels and free up your agents to focus on the more complex issues that drive revenue.
New Customer Set-up
Upsell after Customer Order
Resolve Queries Quickly and Efficiently
Speed Up Resolution
Consumers want to complete transactions seamlessly. Whether they’re looking to upgrade plans, bill payment, compare bundles, or make payment arrangements, offer the right assistance at the right time to make their journey easy and convenient. Automating real-time engagement across all channels and devices can increase satisfaction and lower costs, with seamless transfer to AI-powered agent when needed.
Upgrading Phone Plan
Update Billing Information
Build Loyalty with Excellent Support
Help customers help themselves, even with technical support. Speed up resolution times and lower costs by proactively offering self-service support on common support journeys, such as, “how do I setup my cable service?” and accepting T&C’s. Plus, you can route complex inquiries to live agents while maintaining the context for a seamless customer experience. Solve the number one telecom customer complaint: having to repeat their issue every time they’re connected to a new agent.
Review and Accept T&Cs
Set-up Remote Instructions
Real-World Results That Speak For Themselves
increase in incremental sales
increase in customer acquisition rates
of calls deflected to automation
increase interaction mix to chat volume
eBook: Your Best Agent Is a Chatbot
Everything you should know about chatbots for customer engagement.Download Now
On-Demand Webinar: Telecom CX: Moving to Digital 2020
Learn how two leading telecom providers are preparing for 2020.Watch Video
Success Story: Leading Telecom Provider
For over 10 years this leading telecom provide has partnered with 7.ai to drive its digital transformation, deliver a seamless personalized experience for customers, and increase loyalty while expanding its subscriber baseDownload Now