Hotel & Airline-Customer Engagement Statistics: H1 2021
The travel and hospitality industry needs to adapt to evolving business, technology, and market trends such as increased use of mobile devices and apps to enable more personalized travel experiences.
[24]7.ai offers artificial intelligence self-service solutions and an AI travel assistant to optimize the customer experience (CX) across messaging, voice, and digital channels. We deliver the only platform that leverages behavioral, transactional, and historical data to anticipate consumer intent. If your call centers are flooded with reservation inquiries, itinerary changes, cancellations, or simple purchase and rewards questions—and you want to increase customer satisfaction and lower operating costs—now is the time to deploy a [24]7.ai conversational AI solution.
Messaging is destined to profoundly change the way that businesses and customers interact. Learn how [24]7.ai can help you operationalize messaging by using conversational AI to improve customer satisfaction and strengthen loyalty.
Learn MoreAs the COVID-19 pandemic began to spread across the world, [24]7.ai was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption.
Learn MoreDuring the COVID-19 pandemic, [24]7.ai has invoked business continuity plans to ensure operations across our contact centers are up and running.
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Increase incremental revenue by approaching prospects at the right time based on their intent and their propensity to book travel or make reservations.
Streamline and simplify traveler experiences from research, booking, and looking up existing reservations to selecting rooms/seats, checking fee details and cancellation policies, and modifying or cancelling reservations. Present the next best action based on customer history and the conversation context across channels.
Use predicted intent to direct customers to self-service for routine inquiries such as account maintenance, balance and transaction information, merchant rewards, point balances, and elite levels. Transition seamlessly to live-agent service—the full conversation context transfers as well—for more complex requests and inquiries.
A Global Hotel Chain
Reduced calls to live agents by 11% after implementing a [24]7.ai interactive voice response (IVR) solution.
A Global Hotel Chain
Earned a 97% CSAT rating after deploying [24]7.ai Conversations to create positive customer experiences.
Case Study
Global Hospitality Company Chooses [24]7.ai as Its Digital Transformation Partner
[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.
[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.
Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.
[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.
[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.
Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.
Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions. Check out [24]7 Answers.
Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation and text to speech ivr.
