Exploding digital demand calls for focusing on frictionless customer journeys, not channels. While AI and machine learning can analyze, predict, and personalize in ways that humans can’t, even the best chatbot needs human input. For companies looking to increase conversion, lifetime value, and containment, the answer is blending virtual and human agents to deliver the right agent at every point in the journey.
Easier for Customers
Extend chat across channels with integrated self- and assisted-service for anytime support, accessibility, and a familiar experience everywhere. Smooth hand-off from bot to agent means no new windows or starting over.
Easier for Enterprises
Single platform for voice and digital, and bots and agents lower customer service costs by increasing automation. Handle more interactions without increasing staff and let human agents focus on high-value customer care.
A Better Blend of Customer Engagement
Bots and Humans Work Together to Elevate the Customer Experience.
Start New Conversations
Extend voice capabilities and start new conversations with 7 AIVA support for Amazon Alexa Skills and Google Assistant Actions. Plus, Content Manager for Voice gives brands an easy way to create and edit conversational dialogues for digital and voice channels in a single interface.
Automate and Elevate Chat Agents
Intuitive console designed with input from 7,000+ in-house agents delivers the information they need, right when and where they need it. Includes CRM/help desk and virtual agent integration plus real time consumer behavior. Agent tagging drives workflow automation and continuous machine learning.View the 7 Chat Tutorial or watch a Demo of our AI-powered console in action
Personalize across channels at scale
Deliver one-to-one marketing across channels with dynamic creative powered by machine learning. Personalize across display, video, social, and website with a single creative source. Edit and update everywhere with one click. Drive 3X the performance of non-personalized creative.
Control the conversation
Quickly and easily customize voice and digital content with 7 AIVA Content Manager for a consistent experience on any channel.
Best of All Worlds
For Marketing, CX, and
Digital Experience Leaders
Combine human and artificial intelligence to optimize customer journeys—not channels. Scale and solve growing customer needs with a personalized experience that improves conversion, engagement and CSAT.
For Contact Center and
Customer Service Leaders
Increase automation with intelligent virtual agents for voice and digital. Give your live agents AI-powered chat for faster resolution. Bring them together for improved digital adoption and containment.
and IT Leaders
Deliver an omnichannel solution that allows you to build enterprise AI once and deploy across voice and digital channels. Our integrated platform improves AI accuracy while driving workflow automation.
Release Overview: Spring 2018
Learn how we’re combining the best of human and artificial intelligence to predict intent, automate, personalize and optimize customer journeys—not channels.Download Now
Video: Deliver the Right Agent for Every Journey – Virtual or Human
See how integrated virtual and live chat agents, powered by AI, work together to improve conversion, increase automation, and improve the accuracy of predictive models while reducing agent handling time.