A leading US warranty provider partnered with [24]7.ai and implemented [24]7 Voices (natural language IVR). From the outset, [24]7.ai prioritized understanding the client’s unique business model and customer-centric approach. This resulted in a custom-made solution perfectly aligned with their requirements.

  • The natural language IVR allowed customers to file claims quickly and efficiently, eliminating the frustration of navigating complex menu options.
  • Recognizing customer phone numbers, the IVR system personalized the experience by retrieving account details via APIs.
  • Routine claims could be handled entirely through the IVR, while complex queries were escalated to human agents for resolution. ​
By implementing [24]7.ai’s natural language IVR, the home warranty provider automated routine claims processing, reduced agent workloads, and enhanced resolution times.