- Why [24]7.ai
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End-To-End CX Management
US Retailer Transforms CX with [24]7.ai Managed Customer Engagement
Gold Awards at US Customer Experience Awards, 2024
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[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.
Discover how our platform empowers customers, agents and contact center leaders to deliver exceptional CX: - Services
Crafting Unforgettable Customer Experiences
Go beyond meeting expectations and cultivate customer loyalty. We are passionate CX specialists dedicated to crafting unforgettable experiences. Leverage a powerful blend of expertise, teamwork, and cutting-edge technology to transform your CX strategy. - Company
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[24]7 Analytics
Maximize contact center performance by analyzing every customer interactions and turn insights into actionable outcomes
Introducing [24]7 Analytics, your gateway to unlocking transformative results
Meeting critical KPIs, ensuring compliance, monitoring agent adherence, identifying fraud, and tackling customer dissatisfaction are constant battles for modern contact centers. Traditional methods often fall short, leaving valuable insights hidden and leaving you with reactive solutions.
We go beyond simply measuring satisfaction, resolution, and conversion rates. Our powerful solution analyzes 100% of your customer interactions, uncovering the underlying factors that truly drive these KPIs. Our proprietary data modeling, text mining, and journey mapping tools delve deep into every interaction, revealing hidden patterns and actionable insights across four key areas of performance, quality, compliance and fraud detection.
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Differentiators
[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.
Explore
Differentiators
[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.
Explore
Differentiators
[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.
Explore
Differentiators
[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.
Explore
Differentiators
[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.
Analyze 100% of interaction data
- Every interaction evaluated by proprietary text mining models
- Partnership with client SMEs for industry-leading accuracy levels
Explore
Differentiators
[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.
Optimize KPIs through Leading Indicators
- Text mine unstructured data to uncover drivers influencing performance and quality metrics
- Enables identification of best practices from top performers
Explore
Differentiators
[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.
Enable every user with custom views
- Interactive dashboards provide granular views for all business users
- Intent-driven insights aid in developing focused training/ coaching interventions
Explore
Differentiators
[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.
Address unique business needs with bespoke models
- Highly tailored models cater to client-specific requirements
- Verticalized day-zero models expedite model development
- Custom deployment models to suit your environment and business needs
Explore
Differentiators
[24]7 Analytics is designed to help you outperform your KPIs and stay compliant – boost your customer experience and operational efficiency.
Analyze 100% of interaction data
- Every interaction evaluated by proprietary text mining models
- Partnership with client SMEs for industry-leading accuracy levels
Optimize KPIs through Leading Indicators
- Text mine unstructured data to uncover drivers influencing performance and quality metrics
- Enables identification of best practices from top performers
Enable every user with custom views
- Interactive dashboards provide granular views for all business users
- Intent-driven insights aid in developing focused training/ coaching interventions
Address unique business needs with bespoke models
- Highly tailored models cater to client-specific requirements
- Verticalized day-zero models expedite model development
- Custom deployment models to suit your environment and business needs
Supercharge your data to realize its full potential
Discover paradigm shifting use cases to drive superior efficiencies and experiences.
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Performance
Want exceptional results? Empower your agents with the best sales, retention, and conversational practices, to amazingly amplify revenue and CX scores. Leverage our expertise for elevated engagements.
Quality
Want to boost customer confidence and company credibility? Employ a real-time quality review framework to identify, validate and act on every slip-up. Create positive user experiences while achieving unparalleled transaction quality.
Compliance
Want to establish best-in-class transaction integrity? Leverage our modeling expertise for real-time detection of all anomalous instances. Gain your critical compliance edge.
Fraud Detection
Want to unambiguously validate each transaction? Arm your business with a new-age, fully automated audit process that can flag potential frauds. Don't let fraud become a costly predicament.
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Stories that inspires us to do more
Valuable insights, featured stories and material to help you drive success.