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[24]7.ai

Guatemala & Colombia

Leading the Global Outsourcing Charge

Explore our transition from conventional outsourcing to a strategic, competitive outsourcing model. Learn how our business leads this evolution to stay ahead in the swiftly changing global CX market.

Why
LATAM

What we offer

We prioritize
customer needs

Our offerings prioritize exceptional Agent Services, ensuring unparalleled customer support experiences. With a dedicated focus on agent training, empowerment, and technology integration, we guarantee efficient handling of inquiries, prompt issue resolution, and personalized interactions. Our agents are equipped with the latest tools and techniques to deliver superior service across various channels, fostering customer satisfaction and loyalty.

About us

Experience Our Presence In LATAM

With years of contact center operational experience, and AI built into the very core.

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What’s is
our driving force

Our Culture

We Strive To Be Better Everyday

At the heart of our organization lies a profound commitment to a "We Care" culture that permeates every facet of our existence. We understand that our lives are enriched by the things we hold most dear: love, family, work, friendships, aspirations, and beliefs. These core values serve as our guiding light, driving our interactions, decisions, and endeavors. Within our community, we strive to foster an environment of empathy, support, and genuine concern for one another's well-being. It is through this collective dedication to care and compassion that we not only thrive as individuals but also cultivate a workplace where every voice is heard, every person is valued, and every dream is nurtured.

We Care

We care deeply, fostering a culture of empathy and compassion.

We Support

We support one another, empowering individuals and driving collective success.

We Grow

We embrace continuous learning and growth, both personally and professionally.

We are One

We stand united, valuing every voice and celebrating our shared journey.

We Care

We care deeply, fostering a culture of empathy and compassion.

We Support

We support one another, empowering individuals and driving collective success.

We Grow

We embrace continuous learning and growth, both personally and professionally.

We are One

We stand united, valuing every voice and celebrating our shared journey.

Acknowledging Excellence

Celebrating Our Standout Achievements.

We’re committed to delivering real results. We launch and scale quickly and use data insights to identify
opportunities for continuous improvement.

Driving Positive Impact

Our Commitment to Corporate Social Responsibility

At [24]7.ai, we prioritize CSR as a fundamental aspect of our business ethos. Through meaningful initiatives and partnerships,
we aim to create a lasting positive impact on society and the environment.

Founders Forum champions positive change with various initiatives

  • 247Thinks Green – 1,500 trees planted in Guatemala and Xela
  • 247Wellness Initiatives: Bootcamp Fitness Challenge and Mental Health
  • 247Art-Therapy Initiative
  • Coding, first steps

Founders Forum supports educational development.

Internship for high school students

Founders Forum support Animal Welfare

#247We care: the forum supports animal welfare programs in Guatemala

Testimonials

In Their Own
Words

With years of contact center operational experience, and AI built
into the very core.

When I talk about [24]7.ai, I'm not talking about just any Company that I have worked for, I am talking about something bigger since I can refer to it as “my home”. And why do I say this? because for the last 16 years they have made me feel part of the family. [24]7.ai gave me the necessary tools to develop my skills, enrich my knowledge, increase my confidence and above all, develop a sense of belonging. [24]7.ai gave me the opportunity to guide others and for that I am very grateful. [24]7.ai developed me not to be just another boss, but a leader who grooms more leaders.

Marialejandra Morales

Operations Manager

I've been working in [24]7.ai for the last 14 months which has been a great experience, since then I've learned so much, especially about teamwork. I like it here because I am able to improve my English language skills. I enjoy being part of [24]7.ai and enjoy developing my skills and meeting all my goals.

Cristian Rivas

Customer Service Agent

The working environment here in [24]7.ai is different from other places that I have worked in. They make you feel at home and help you work as a team with your peers. Having Great people around me motivates me to improve in my everyday life.

Eva Recinos

Customer Service Agent

My journey at [24]7.ai has been truly transformative. The company's commitment to diversity, inclusion, and core values like transparency, respect, and teamwork has created a workplace where every voice matters. Here, diversity isn't just acknowledged; it's celebrated. Transparency builds trust, respect shapes our interactions, and teamwork propels us forward. It's more than a job for me; I feel part of a community that lives and breathes these values daily. I am proud to be a part of [24]7.ai remarkable journey.

Roberto Valiente Garcia

Engagement Executive

Fourteen years ago, I started my journey at [24]7.ai. It's been a fulfilling experience dedicating myself to helping people and their families. Building trust with clients and leading my teams to success are my core responsibilities. Developing leaders is my passion and the key to positive change in the call center industry. Throughout my time here, I've learned from amazing leaders while working in various roles, from QA to Senior Manager. Every day brings new knowledge, whether through successes or challenges. Even on tough days, I strive to stay positive for my family, my team, and myself.

Mariana Gomez

Sr. Operations Manager

Since pandemic and implementation of work from home model we have seen employees mindset changing, doing questions to themselves as: 'Do I like my job? Do I like these conditions?, I'm not interested in this anymore. As HR,we are looking at strengthening relationship with employees by creating not just better job conditions but a job experience that employees can connect with, and a place where people can be authentic in their expression thru our unique Culture of We Care.

Carlos Montenegro

Director HR & Finance

LATAM Team

Join the happiest
minds

Make a difference in Guatemala & Colombia. Become a frontline hero delivering world-class support. Discover open positions at [24]7.ai

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Guatemala and Colombia
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