- Why [24]7.ai
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End-To-End CX Management
US Retailer Transforms CX with [24]7.ai Managed Customer Engagement
Gold Awards at US Customer Experience Awards, 2024
- Products
[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.
Discover how our platform empowers customers, agents and contact center leaders to deliver exceptional CX: - Services
Crafting Unforgettable Customer Experiences
Go beyond meeting expectations and cultivate customer loyalty. We are passionate CX specialists dedicated to crafting unforgettable experiences. Leverage a powerful blend of expertise, teamwork, and cutting-edge technology to transform your CX strategy. - Company
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AI in Education
Make it easy for staff, students, and parents to find the information and resources they need, with conversational AI and an intelligent chatbot.
Serve staff and students better with a chatbot for education
People today expect easy access to whatever they need—and that applies to colleges and universities, too. Redefine support at higher education institutions with a conversational AI chatbot that can handle all your common inquiries. Give students instant access to information about things like course availability, content, and dates. Provide seamless staff services with automated interactions that are easy, efficient, and satisfying. You can even help increase enrollment by making it easy for prospective students and parents to find out about programs, scholarships, housing, and tuition. Elevate CX for your entire community, without driving up costs.
AI in school: Transform customer journeys
General Inquiries
- Obtain course catalog
- On-campus housing options
- Student dining options
- Program details and dates
Admissions
- Enrollment and applications
- Admission requirements
- Tuition-related questions
- Scholarship availability
Student Services
- New student orientation
- Course availability and content
- Ordering transcript copies
- Fees and tuition payment
Staff Services
- Curriculum requirements
- Online teaching resources
- Employment benefits
- Grading and marking queries
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Operationalize Messaging
Messaging is profoundly changing the way people interact. Learn how [24]7.ai can help you operationalize messaging by using conversational AI to improve student and facility experiences.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Modernize your IVR
Today’s students want to self-serve and get things done fast while seamlessly switching between voice and digital channels.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Operationalize Messaging
Messaging is profoundly changing the way people interact. Learn how [24]7.ai can help you operationalize messaging by using conversational AI to improve student and facility experiences.
Modernize your IVR
Today’s students want to self-serve and get things done fast while seamlessly switching between voice and digital channels.
Manage a greater volume of inquires with automation and AI in education.
10M+
Questions answered per month
90%
Average answer rate
85%
Average accuracy rate
Resources
Stories that inspires us to do more
Valuable insights, featured stories and material to help you drive success.