- Why [24]7.ai
- Solutions
End-To-End CX Management
US Retailer Transforms CX with [24]7.ai Managed Customer Engagement
Gold Awards at US Customer Experience Awards, 2024
- Products
[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.
Discover how our platform empowers customers, agents and contact center leaders to deliver exceptional CX: - Services
Crafting Unforgettable Customer Experiences
Go beyond meeting expectations and cultivate customer loyalty. We are passionate CX specialists dedicated to crafting unforgettable experiences. Leverage a powerful blend of expertise, teamwork, and cutting-edge technology to transform your CX strategy. - Company
Explore Locations
- Insights
- Careers
Work @ [24]7.ai
Work Locations
- Product Login and Support
- Contact Us
Utilities
Use customer insights to anticipate their needs and enable them to easily navigate complex products and services.
Improve customer service and turn customers into advocates
Significant changes in the utilities industry include rising customer expectations for online customer service and support, digital payment, and account management. Consumers expect a personalized experience and easily accessible answers to questions on subjects ranging from service, upgrades, clean energy options, prepaid billing, home energy management, to real-time outage reporting.
Energize your business and customer relationships with the power of artificial intelligence, machine learning, and AI-powered agents. [24]7.ai solutions let you support your customers whenever they want it and on their device of choice. Use data to predict consumer intent and then respond in real time, creating happy customers and advocates for your business.
Deliver personalized, relevant, and contextual experiences
Customer Acquisition
- Product research and comparison
- Bundling offers
- Intent-driven service journeys
- Service coverage and location
- Additions and modifications
Retention and Loyalty
- Billing and usage questions
- Account management
- Rebates and rewards programs
Optimization and Cost Reduction
- Increase self-service rates across all channels
- Increase first contact resolution
- Lower average handing time with blended AI and live agent experiences
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Operationalize Messaging
Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Hybrid Support
Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Operationalize Messaging
Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.
Hybrid Support
Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.
Proactive outreach to improve customer engagement
Increase incremental revenues
Boost net new revenue by approaching prospects based on their intent and propensity to apply for new connections, pricing modifications, and more. Increase conversions by guiding them with self-service or assisted service during every stage of the acquisition and application process.
Improve customer experience
Better identify customers likely to surface complaints or issues and then intervene for a timely resolution, steering customers to the best escalation channel for their intent. Promote the next best action based on customer intent and history informed by big data and predictive analytics.
Boost operational efficiencies
Provide intelligent, automated, always-on self-service to immediately resolve routine inquiries on topics such as duplicate billing, tariff plans, usage, and terms and conditions. Transition seamlessly to assisted service—the full conversation context transfers as well—for more complex requests and inquiries.
[24]7.ai is the right choice for utility companies
Lower costs and improve CSAT/NPS by implementing self-service across channels
A Leading US Energy Provider
Improved CSAT 30% and reduced annual costs $1 million by implementing [24]7 Answers to deflect calls and emails.
Improve customer experience and call deflection with virtual agent chatbots
A Canadian Utility
In the 11 months since the utility deployed a [24]7.ai chatbot to interact with its four million customers, the chatbot answered more than 720,000 questions with 94% accuracy.
Explore our applications & technology
We’re committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement.