- Why [24]7.ai
- Solutions
End-To-End CX Management
US Retailer Transforms CX with [24]7.ai Managed Customer Engagement
Gold Awards at US Customer Experience Awards, 2024
- Products
[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.
Discover how our platform empowers customers, agents and contact center leaders to deliver exceptional CX: - Services
Crafting Unforgettable Customer Experiences
Go beyond meeting expectations and cultivate customer loyalty. We are passionate CX specialists dedicated to crafting unforgettable experiences. Leverage a powerful blend of expertise, teamwork, and cutting-edge technology to transform your CX strategy. - Company
Explore Locations
- Insights
- Careers
Work @ [24]7.ai
Work Locations
- Product Login and Support
- Contact Us
Consumer Packaged Goods (CPG) Solutions
Drive promotions that really work with AI-powered personalization and intent-driven targeting.
AI solutions to transform your CPG marketing strategy
Imagine if you could pinpoint promotional campaigns by your target audience’s purchase behavior, exact location, popular events, and even the time of day they’re most likely to purchase. With [24]7.ai you can do all that—and much more. Combine first, second, and third-party behavioral data with offline sales data to dynamically personalize digital ads across every channel.
Start by identifying and predicting consumer intent more accurately, so you can make it easier for customers to get the things they want. Boost revenue and return on ad spend (ROAS) by launching AI-powered digital campaigns that are fast, efficient, and effective. And build loyalty by showing your customers you know and value them. Harness the power of industry-leading technology to continually optimize CPG campaigns and improve outcomes.
Dynamically personalize ads at scale
Customer Acquisition
- Build brand awareness and trial
- Map intent-driven customer journeys
- Target audiences with precision
- Personalize offers based on more variables
- Improve demand with proactive outreach
Customer Engagement
- Turn trial into repeat purchases
- Deliver the right message at the right moment
- Optimize campaigns in real time
- Never show the same ad twice
- Meet customers on their channel of choice
Retention and Loyalty
- Accelerate purchase frequency
- Deliver a seamless cross-channel experience
- Show customers you care with relevant offers
- Dynamically re-target based on propensity
- Learn what works and apply it across channels
Optimization and Cost Reduction
- Launch promotions faster and more efficiently
- Build campaigns once and deploy across channels
- Manage millions of impressions with ease
- Automatically optimize channels, messages, and offers
AI in the CPG industry makes it simple for shoppers
to buy your brands
Drive home your message
Leverage AI automation, machine learning, and human insight to design the perfect mix of creative based on individual context and purchase behavior. Deliver up to a million unique variations in real-time—down to the millisecond. Surprise and delight audiences by connecting CPG customer journeys across channels, anticipating what they need, and making it easy to get. Plus, build proprietary first-party data to drive continual improvement.
Get more bang for your advertising buck
Launch campaigns quickly and significantly increase ROAS. Optimize sales data with the ability to ingest retailer data directly or via data measurement partners. [24]7 Target analyzes real-time impressions and clicks as well as offline store-level sales to continually fine-tune budgets and segments. We work with your team to understand campaign objectives and build test and control cells. Increase conversions, revenue, and efficiency by understanding what works so you don’t waste money on what doesn’t.
Extend the value of your investment
[24]7.ai integrates easily with your existing technology ecosystem to improve personalization and ad performance. Build custom and native integrations with data service providers, identity platforms, and offline measuring partners using APIs and SDKs. [24]7.ai is IAB compliant and the [24]7 Target ad server is Google Certified.
Typical results for AI-powered CPG marketing campaigns include:
2x
Purchase Rate
3x
ROAS
+10%
Spend Efficiency
10+
More Conversions from Display/Social Campaigns
Real World Success
Our business success thrives on innovation, customer focus, and relentless execution.
[24]7.ai is in our fifth year supporting a major CPG brand’s NFL sponsorship at a national grocery store chain. We personalize ads with different product combinations at local retailers for 28 teams, driving fans to stock up on snacks while they watch the game. Targeting is based on the upcoming game schedule, in-game score, and post-game message nationally.
- 100M personalized ads/month
- 2,500+ zip codes
- 60k+ ad variants
- 7:2:1 incremental return on every $1 spent on media ads
- 4% increase in sales
A well-known CPG brand launched a back-to-school campaign in collaboration with a national superstore, personalizing by day of week, time of day, interests, and special events, achieving:
- 17x ROAS
- 9% incremental sales lift
An established premium meat brand launched three event-based campaigns to boost deli sales in local grocery stores by showing product prices per SKU at the nearest store, achieving:
- 10% sales lift
- 6% visit rate lift
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Personalization & AI-powered Advertising
Make meaningful connections with consumers by dynamically personalizing digital media campaigns and websites. Increase conversions and add-to-cart rates and reduce bounce rates by showing web visitors what they want to see.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Operationalize Messaging
Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Personalization & AI-powered Advertising
Make meaningful connections with consumers by dynamically personalizing digital media campaigns and websites. Increase conversions and add-to-cart rates and reduce bounce rates by showing web visitors what they want to see.
Operationalize Messaging
Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.
Get to know your customers
Start by analyzing your customer behavior data to identify and accurately predict intent throughout the customer journey. Find the people who are more like to purchase or purchase again and target them with ads that resonate in the moment.
Optimize sales and promotions
Combine customer web journey, purchase history, demographics, and user persona data powered by statistical machine learning models to personalize offers. Continually optimize by dynamically fine-tuning—in real-time, individually, and at scale. Plus, automate in-flight optimization for offline sales data as it becomes available.
Engage in real-time with conversational ads
Shorten the path to purchasing by taking consumers straight from a digital ad into a live conversation with an intelligent chatbot. Customers can ask questions about your products or promotions, connect to a live agent if they need assistance, and even complete a transaction right there in the chat window. It’s a smart way to shorten the buyer’s journey and increase sales.