- Why [24]7.ai
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End-To-End CX Management
US Retailer Transforms CX with [24]7.ai Managed Customer Engagement
Gold Awards at US Customer Experience Awards, 2024
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[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.
Discover how our platform empowers customers, agents and contact center leaders to deliver exceptional CX: - Services
Crafting Unforgettable Customer Experiences
Go beyond meeting expectations and cultivate customer loyalty. We are passionate CX specialists dedicated to crafting unforgettable experiences. Leverage a powerful blend of expertise, teamwork, and cutting-edge technology to transform your CX strategy. - Company
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AI in Telecom
Telecom intelligence delivers positive sales and service experiences in real time.
Telecom AI provides connected, omnichannel experiences
To create maximum value as you prioritize and optimize the customer experience (CX), you need the right intent-driven and AI-enhanced engagement strategy.
Telecom customers think digital first whether comparing carriers or reaching out for billing inquires or tech support. Meet your customers where they are with a [24]7.ai conversational AI solution that boosts satisfaction and reduces churn. [24]7.ai provides connected, omnichannel experiences so your customers engage in a single, integrated conversation across devices and digital channels, and are seamlessly routed to live agents when expert advice is needed. Get started quickly with 300+ prebuilt intent models that make interactions easy, efficient, and consistent.
Deliver personalized, relevant, and contextual experiences
Customer Acquisition
- Product research and comparison
- Bundling offers
- Order and cart checkout
- Intent-driven sales or service journeys
- Store location information
Retention and Loyalty
- Billing questions
- Shipping status
- Technical support
- Refunds and cancellations
- Account maintenance
Optimization and Cost Reduction
- Increase self-service rates across all channels
- Increase first contact resolution
- Minimize contacts per order
- Lower average handing time with blended AI and live agent experiences
Make it simple for customers to do business with you
Let your customers make inquiries and transactions using natural language rather than canned phrases. [24]7.ai conversational AI easily discerns intent, while seamless interactions make for happy customers and greater profits.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Operationalize Messaging
Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Hybrid Support
Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.
Best Practices
Embrace continuous improvement and adaptability as cornerstones of business success.
Operationalize Messaging
Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.
Hybrid Support
Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.
Telecom intelligence elevates your customer experience
Valuable insights, featured stories and material to help you drive success.
Acquire, retain, and grow telecom customers
Your customers want to feel confident and in control. You want to free up your human agents to engage on complex customer inquiries. Our conversational AI solution handles routine self-service queries, such as “promotions” or “order status,” in the customer’s channel of choice. Deflect contacts from more expensive channels and enable your agents to focus on tough issues that, once resolved, drive greater customer satisfaction and revenues.
Resolve queries quickly and efficiently
Consumers want to complete transactions seamlessly. Whether they’re looking to upgrade plans, pay bills, compare bundles, or make payment arrangements, offer the right assistance at the right time to make their journey easy and convenient. Automating real-time engagement across all channels and devices can increase satisfaction and lower costs, with seamless transfers to a live agent when needed.
Improve CX and lower costs with self-service
Automate all types of customer journeys. Speed up resolution times and lower costs by proactively offering self-service support on common support journeys, such as, “how do I setup my cable service?” and accepting T&C’s. Plus, you can route complex inquiries to live agents while maintaining the context for a seamless customer experience. Solve the number one telecom customer complaint: having to repeat their issue every time they’re connected to a new agent.
[24]7.ai is the right choice for telecommunication companies
Predict customer intent and connect in real time to guide their purchase
A Leading Telecom Company
Grew sales 20% using [24]7 Conversations to map customer intent and create better customer journeys.
Increase customer retention by personalizing content
A Leading Telecom Company
Increased NPS 11% using [24]7 Conversations to simplify sales and service.
Lower costs by increasing customer self-service across all channels
A Leading Telecom Provider
Saved $6 million in one year using [24]7 Conversations to predict customer intent and personalize self-service.
Resources
Stories that inspires us to do more
Valuable insights, featured stories and material to help you drive success.
Explore our applications & technology
We’re committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement.