- Why [24]7.ai
- Solutions
End-To-End CX Management
US Retailer Transforms CX with [24]7.ai Managed Customer Engagement
Gold Awards at US Customer Experience Awards, 2024
- Products
[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.
Discover how our platform empowers customers, agents and contact center leaders to deliver exceptional CX: - Services
Crafting Unforgettable Customer Experiences
Go beyond meeting expectations and cultivate customer loyalty. We are passionate CX specialists dedicated to crafting unforgettable experiences. Leverage a powerful blend of expertise, teamwork, and cutting-edge technology to transform your CX strategy. - Company
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Work @ [24]7.ai
Work Locations
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Drive Exceptional Results
+15%
First Contact Resolution
+30%
Sales Conversions
+20%
CSAT Increase
+20%
Agent Productivity
Unified Agent Console
Our AI-powered unified Agent console handles voice, video, messaging, email, and SMS contacts effortlessly. With AI-driven response suggestions, real-time insights, personalized coaching, and seamless third-party integrations, agents drive faster, more effective conversations and consistently deliver outstanding customer experiences.
Real-time Operational Dashboard
Monitor key metrics like queue lengths, wait times, agent availability, and break status–all in real time. This empowers supervisors to make informed decisions, optimize staffing, and ensure a smooth customer experience.
[24]7 Copilot
Our industry-leading conversational AI platform, now equipped with generative AI, empowers you to achieve peak contact center performance. Leveraging deep operational expertise and cutting-edge language models, [24]7 Copilot includes tools designed to transform agents into the best versions of themselves through simulated and unlimited training programs, real-time assistance, automatic conversation evaluation, and conversation summarization features.
Peak Agent Performance
From Agent Success to Customer Delight
Feature-rich Contact Center Solution
Level up your customer support game across every channel. Equip your agents to turn every conversation into a top-notch experience, with AI-powered support and contextual assistance – all in one place.
Intelligent Traffic Management
Route inquiries seamlessly, manage customer journeys end-to-end, and capture voicemails after hours – all on one platform.
Active Share
Make complicated transactions seamless by enabling agents to share and view digital content during ongoing conversations. Agents easily walk customers through complex journeys (e.g., comparing products, payments) using multiple modes of communication (e.g., voice and visual aids) at the same time.
Payment IVR
Enable agents to engage automation during customer calls by seamlessly transferring customers to the IVR system for payment processing, ensuring compliance, and streamlining interactions.
Personalized Workspace
Provide agents with a customizable workspace, enabling them to resize the widgets, move them around, and make the workspace their own.
Integration-Ready
[24]7 Assist integrates with virtually any agent-facing application as a new widget and is accessible from third-party applications such as CRMs. No toggling between screens, no time lost.
Real-time Agent Assistance
Power smarter interactions with intelligent assistance by providing agents with the next-best action recommendations. AI identifies customer intent and retrieves relevant content automatically, turning generalists into specialists, every time.
Case/Ticket Management
Facilitate user identification and case/ ticket creation with our softphone or chat widget embedded in CRM (Salesforce or Zendesk).
Live Intervention Tools
Allow supervisors to closely monitor interactions, pinpoint areas needing improvement, shadow agents during their tasks, and provide real-time coaching for training and development purposes.
Agent Configuration
Make it easy for supervisors to assign or update user roles and permissions in a dynamic environment, with self-serve capabilities.
Profanity Detection
Equip supervisors with tools to receive alerts, track specific keywords, and detect profanity in real-time to ensure adherence to company policies and maintain professional communication standards.
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Impact Stories
The best part of our solutions is seeing how they translate in the real world. Our commitment to CX has earned the trust of our clients worldwide resulting in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
Resources
Datasheet
[24]7 Active Share™
Empower agents to deliver visually-rich content to customers during a call
Solution Brief
Agent Training, Powered by Generative AI
Transform agents into the best versions of themselves.