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Contact Center Software

Omnichannel Console for Peak Agent Experience

Great customer experiences start with your agents

Drive Exceptional Results

+15%
First Contact Resolution
+30%
Sales Conversions
+20%
CSAT Increase
+20%
Agent Productivity

Unified Agent Console

Our AI-powered unified Agent console handles voice, video, messaging, email, and SMS contacts effortlessly. With AI-driven response suggestions, real-time insights, personalized coaching, and seamless third-party integrations, agents drive faster, more effective conversations and consistently deliver outstanding customer experiences.

Real-time Operational Dashboard

Monitor key metrics like queue lengths, wait times, agent availability, and break status–all in real time. This empowers supervisors to make informed decisions, optimize staffing, and ensure a smooth customer experience.

[24]7 Copilot

Our industry-leading conversational AI platform, now equipped with generative AI, empowers you to achieve peak contact center performance. Leveraging deep operational expertise and cutting-edge language models, [24]7 Copilot includes tools designed to transform agents into the best versions of themselves through simulated and unlimited training programs, real-time assistance, automatic conversation evaluation, and conversation summarization features.

Peak Agent Performance

From Agent Success to Customer Delight

Feature-rich Contact Center Solution

Level up your customer support game across every channel. Equip your agents to turn every conversation into a top-notch experience, with AI-powered support and contextual assistance – all in one place.

Intelligent Traffic Management

Route inquiries seamlessly, manage customer journeys end-to-end, and capture voicemails after hours – all on one platform.

Active Share

Make complicated transactions seamless by enabling agents to share and view digital content during ongoing conversations. Agents easily walk customers through complex journeys (e.g., comparing products, payments) using multiple modes of communication (e.g., voice and visual aids) at the same time.

Payment IVR

Enable agents to engage automation during customer calls by seamlessly transferring customers to the IVR system for payment processing, ensuring compliance, and streamlining interactions.

Personalized Workspace

Provide agents with a customizable workspace, enabling them to resize the widgets, move them around, and make the workspace their own.

Integration-Ready

[24]7 Assist integrates with virtually any agent-facing application as a new widget and is accessible from third-party applications such as CRMs. No toggling between screens, no time lost.

Real-time Agent Assistance

Power smarter interactions with intelligent assistance by providing agents with the next-best action recommendations. AI identifies customer intent and retrieves relevant content automatically, turning generalists into specialists, every time.

Case/Ticket Management

Facilitate user identification and case/ ticket creation with our softphone or chat widget embedded in CRM (Salesforce or Zendesk).

Live Intervention Tools

Allow supervisors to closely monitor interactions, pinpoint areas needing improvement, shadow agents during their tasks, and provide real-time coaching for training and development purposes.

Agent Configuration

Make it easy for supervisors to assign or update user roles and permissions in a dynamic environment, with self-serve capabilities.

Profanity Detection

Equip supervisors with tools to receive alerts, track specific keywords, and detect profanity in real-time to ensure adherence to company policies and maintain professional communication standards.

Explore

Impact Stories

The best part of our solutions is seeing how they translate in the real world. Our commitment to CX has earned the trust of our clients worldwide resulting in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

Resources

Datasheet

[24]7 Assist

Enhance CX with agent-productivity tools purpose-built by agents.
 

Datasheet

[24]7 Active Share™

Empower agents to deliver visually-rich content to customers during a call
 

Solution Brief

Agent Training, Powered by Generative AI

Transform agents into the best versions of themselves.
 

Let’s Craft the Future of CX Together