AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
It is time to transform your contact center. Empower your customers anytime, anywhere with AI-powered self-service strategy.
7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Your company needs to thoroughly examine its approach to CX, because current approaches aren’t consistently producing significant results.
Engaging the ‘new’ employee
With companies making decisions on who to bring back to the office and who to let work…
Navigating the new normal
Work-From-Home (WFH) as a concept skyrocketed during the pandemic. For most companies, this…
Workforce management (WFM) is a popular method that is being applied across industries and businesses.
By Monti Becker Kelly
Chief Sales Officer
Although it might sound like an “over-expected criteria” to consider your BPO (business process outsourcing) agents to…
Vice President, Account Management
What’s the single most-effective action you can take to improve the customer experience? Centralize customer experience…
SVP Cloud Customer Success
In May I attended the all-virtual Women in Voice (WiV) 2022 Summit and participated in a panel discussion titled “Meet…
By Celene Osiecka
Sr. Director, Conversation Design
It may seem odd to consider your BPO (business process outsourcer) as a strategic partner. After all, shouldn’t a BPO…
Every few months we like to see what conclusions we can draw from the results of the biweekly polls we’ve been running…
By Leslie Feldman
Content Marketing Manager