AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
It is time to transform your contact center. Empower your customers anytime, anywhere with AI-powered self-service strategy.
7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Six must-have components for a modern IVR.
Many forward-thinking companies are turning to virtual agents to contain costs…
Senior Vice President, Data Science
As the charts below make clear, retail’s strong move to online sales at the…
Director, Strategic Insights
We didn’t hesitate when we were invited to participate in Google’s Business…
Quality Assurance Lead
Since the September 2020 launch of our industry-leading Conversational AI…
Vice President, Voice Commerce
I recently moderated a panel discussion, now available on demand, titled “How…
Monti Becker Kelly
SVP, Customer Engagement and Strategic Accounts
We find that using 7.ai™ Agent Assist, a feature of 7 Digital Assist™,…
Welcome to the third post in a blog series sharing insights from a panel…
Nidhin Varghese (NV)
Director, Digital Practice Lead
In a previous blog, “AI for Contact Centers = Better Customer Experiences,” I…
Product Manager, 7 Assist