7.ai named a Leader for its deep industry capabilities and highly attractive product and services.
7.ai named a Leader in Opus Research’s annual assessment of the top Intelligent Assistant solution providers delivering conversational AI.
Six must-have components for a modern IVR.
Voice Assistants Raise Customer Expectations
IVR voice technology crawled…
Senior Product Marketing Manager
2020 Year-End Update: The New Normal for Retail E-Commerce
As this new chart…
Senior Manager, Strategic Insights
The title gives it away.
In summer 2020, we moved a large telco client from…
Vice President, Strategic Insights
Let’s dive into some of the important ethical issues around designing chatbot…
Sr. Director, Conversational Design
Armed with the latest natural language processing (NLP) technologies, companies…
Senior Product Manager, Artificial Intelligence
One silver lining from the pandemic: It showed enterprises just how powerful…
Content Marketing Manager
Recently, I was on a panel hosted by Brian Cantor, CCW Digital principal…
Monti Becker Kelly
SVP, Customer Engagement and Strategic Accounts
As I recently wrote (“Personality is Not Optional in Chatbot Design”), every…