AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
It is time to transform your contact center. Empower your customers anytime, anywhere with AI-powered self-service strategy.
7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Your company needs to thoroughly examine its approach to CX, because current approaches aren’t consistently producing significant results.
Chatbots portend a monumental transformation in how businesses engage with…
Senior Product Marketing Manager
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Monti Becker Kelly
SVP, Customer Engagement and Strategic Accounts
I want to share the results of the 7.ai™ Hackathon 2021—15 innovative…
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Customer engagement traffic for our Travel and Hospitality clients has swelled…
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To gauge the impact of our products, we regularly review their activity and…
Business success today requires a laser-like focus on customer experience (CX…
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