AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
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I am sure you are familiar with the feeling of leaving the house and realizing that you left your phone at home. You…
By [24]7.ai
Interactive Voice Response (IVR) systems have come a long way since they hit the customer service mainstream back in…
When was the last time you left home without your smartphone? In today’s always-on world, most of us have phones in our…
PV Kannan CEO at [24]7.ai and Author of ‘Age of Intent’ available now!32 articles Follow We currently live in a…
By P.V. Kannan Co-founder and CEO
As the go-to app for day-to-day communications, consumers love messaging. It’s convenient, familiar, and efficient.…
Humans are always finding new ways to connect. First, there was the phone. Then came email, followed by text messaging…
Happy International Data Privacy Day! January 28 is Data Privacy Day, the signature event in a greater privacy…
Conversational AI is the ability of a computer program to have a conversation with a human. This technology is used to…
