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AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
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Six must-have components for a modern IVR.
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Vice President, Voice Commerce
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Nidhin Varghese (NV)
Director, Digital Practice Lead
Here’s how the 7.ai UX team partnered cross functionally—with product…
Principal UX Designer
Neural Text-to-Speech Voice Synthesis Raise Customer Expectations
Senior Product Marketing Manager
2020 Year-End Update: Rise In the Importance of Business Instant Messaging…
Director, Strategic Insights
The title gives it away.
In summer 2020, we moved a large telco client from…
Vice President, Strategic Insights
Let’s dive into some of the important ethical issues around designing chatbot…
Sr. Director, Conversational Design
Armed with the latest natural language processing (NLP) technologies, companies…
Senior Product Manager, Artificial Intelligence