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Apr 07, 2021

Reduce Average Handle Time with Visual Voice Technology

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Customer Service Continuity and Lessons Learned during the COVID-19 Pandemic
Apr 10, 2020
Customer Service Continuity and Lessons Learned during the COVID-19 Pandemic

PV Kannan CEO at [24]7.ai and Author of ‘Age of Intent’ available now!32…

P.V. Kannan
Co-founder and CEO

The Economic Impact of Messaging
Apr 8, 2020
The Economic Impact of Messaging

As the go-to app for day-to-day communications, consumers love messaging. It’s…

[24]7.ai
4 Methods to Blend AI and Human Agents in Your Contact Center
Mar 20, 2020
4 Methods to Blend AI and Human Agents in Your Contact Center

[The following is an excerpt from Patrick Nguyen’s article featured on CMSWire…

[24]7.ai
What is Messaging?
Feb 25, 2020
The Messaging Framework for Business Messaging

Humans are always finding new ways to connect. First, there was the phone. Then…

[24]7.ai
Choosing the Right Intelligent Virtual Assistant for Your Contact Center
Jan 30, 2020
Choosing the Right Intelligent Virtual Assistant for Your Contact Center

The advancing capabilities of Intelligent Virtual Assistants (IVAs, a.k.a.…

[24]7.ai
Data Privacy
Jan 28, 2020
Data Privacy: Top Tips to Keep your Information Safe

Happy International Data Privacy Day! January 28 is Data Privacy Day, the…

10 Ways Messaging Benefits Consumers and Businesses
Dec 9, 2019
10 Ways Messaging Benefits Consumers and Businesses

Messaging is quickly becoming the preferred method of communication for people…

[24]7.ai
The Benefits of Messaging
Nov 20, 2019
Serving Customers on Their Terms: The Benefits of Messaging

As mobile device usage grows, consumers are increasingly reliant on messaging…

Patrick Nguyen
Chief Technology Officer