AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
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Your company needs to thoroughly examine its approach to CX, because current approaches aren’t consistently producing significant results.
Let’s start with the basics: IVR or, for long, interactive voice response, is a software system that interacts with…
By Nitesh Yadav Sr. Product Manager, AIVA IVR
The more satisfied your CX agents, the lower their attrition rate, the greater their productivity, and the more likely…
By Lisa Matherly SVP Marketing
In the past, many brands could get away with providing a poor customer experience because customers either didn’t know…
By Michelle Gregory Senior Vice President, Data Science
Let’s dive into some of the important ethical issues around designing chatbot personalities. This is the third blog…
By Celene Osiecka Sr. Director, Conversation Design
We’ve been running biweekly CX polls on LinkedIn for over a year and so figured it was time to take stock and see what…
By Leslie Feldman Content Marketing Manager
Call Center Solutions: The Key to Customer Service Call center outsourcing is the contracting of an external service…
By Dax Lopes VP, Strategic CX Transformation
Call center AI and chatbot assistance software for contact center scalability Many customer service interactions are…
