AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
It is time to transform your contact center. Empower your customers anytime, anywhere with AI-powered self-service strategy.
7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Your company needs to thoroughly examine its approach to CX, because current approaches aren’t consistently producing significant results.
Let’s start with the basics: IVR or, for long, interactive voice response, is a software system that interacts with…
By Nitesh Yadav
Sr. Product Manager, AIVA IVR
The more satisfied your CX agents, the lower their attrition rate, the greater their productivity, and the more likely…
By Lisa Matherly
In the past, many brands could get away with providing a poor customer experience because customers either didn’t know…
By Michelle Gregory
Senior Vice President, Data Science
Let’s dive into some of the important ethical issues around designing chatbot personalities.
This is the third blog…
By Celene Osiecka
Sr. Director, Conversation Design
We’ve been running biweekly CX polls on LinkedIn for over a year and so figured it was time to take stock and see what…
By Leslie Feldman
Content Marketing Manager
Call Center Solutions: The Key to Customer Service
Call center outsourcing is the contracting of an external service…
By Dax Lopes
VP, Strategic CX Transformation
Call center AI and chatbot assistance software for contact center scalability
Many customer service interactions are…