AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of [24]7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
It is time to transform your contact center. Empower your customers anytime, anywhere with AI-powered self-service strategy.
[24]7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Your company needs to thoroughly examine its approach to CX, because current approaches aren’t consistently producing significant results.
Welcome to the third post in a blog series sharing insights from a panel…
Nidhin Varghese (NV) Director, Digital Practice Lead
In a previous blog, “AI for Contact Centers = Better Customer Experiences,” I…
Emil Xavier Product Manager, [24]7 Assist
Customer support agents, new and seasoned, need constant education and training…
Let’s dive into the migration capabilities of WYSIWYG editors CKEditor 5 and…
Eugene Kovalov Staff Software Engineer
Because voice is the costliest channel, contact centers are under constant…
Sarika Prasad Senior Product Marketing Manager
Welcome to the second post in a blog series sharing insights from a panel…
With more than 60 percent of contact center fraud cases originating in the IVR…
Enterprise agents spend roughly one-third of their workday toggling between…