AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
It is time to transform your contact center. Empower your customers anytime, anywhere with AI-powered self-service strategy.
7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Your company needs to thoroughly examine its approach to CX, because current approaches aren’t consistently producing significant results.
When we asked Dimensional Research to survey customers and enterprises about CX, in 2020, we suspected that customers…
Legend has it that back in the early 1990s, IBM was demonstrating command-line voice recognition software when a smart…
By Vasu Madabushi
VP, Product and Solutions Marketing
Chatbots portend a monumental transformation in how businesses engage with customers. The evolution of the chatbot…
By Ananth Srinivasan
Senior Product Marketing Manager
I recently moderated a panel discussion titled Supercharge Customer Service and Agent Productivity with AI.
By Monti Becker Kelly
Chief Sales Officer
I want to share the results of the 7.ai™ Hackathon 2021—15 innovative working, and workable, prototypes—and give a…
By Darko Knez
Director, Innovations and Partnerships
Customer engagement traffic for our Travel and Hospitality clients has swelled beyond 2019 pre-pandemic levels. Despite…
By Vinoth Govind
Director, Strategic Insights
Well begun is half done, so goes the proverb, and I’m not here to argue with it. Properly begin your adoption of…
By Nidhin Varghese (NV)
Director, Digital Practice Lead
To gauge the impact of our products, we regularly review their activity and performance trends.