All Blog Posts

  • Fall 2017 Release Features Intelligent Messaging, Support for Business Chat and Vivid Speech Functionality

    November 15, 2017 Scott Horn, Chief Marketing Officer

    Today we rolled out the [24] Fall 2017 Release that supports business chat, enabling companies to have a conversation with consumers using natural language, on more than a billion devices worldwide. The Fall 2017 Release, available to all existing [24] clients as part of new capability additions to the platform, also includes Vivid Speech functionality that enhances interactive voice response (IVR) with intuitive visual experiences.

    Topics: Customer Experience
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  • Digital Transformation in 5 Simple Steps

    November 13, 2017 Andrea Lowe, Marketing Content Writer

    Digital transformation is a term frequently tossed around in today’s digital marketplace, and for good reason. It impacts the success of virtually every industry and is a necessary process for companies who want to remain relevant and competitive in a digital world. In a nutshell, digital transformation is the process of fine-tuning your online presence and connecting all your customer touchpoints to create a personalized, predictive, and effortless customer service experience.

    Topics: Customer Acquisition, Customer Engagement, Digital Transformation
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  • What should you be doing 168x a day?

    November 1, 2017 Andrea Lowe, Marketing Content Writer

    Twitter co-founder Jack Dorsey runs 6 miles every morning. Oprah logs 10,000 steps on her Fitbit. Bridgewater founder Ray Dalio meditates daily. Both Bill Gates and Warren Buffett start their days reading the headlines. Elon Musk… showers. 

    Topics: Customer Acquisition
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  • Digital Transformation: What is it and why should you care?

    October 27, 2017 Andrea Lowe, Marketing Content Writer

    Digital transformation is one of the latest marketing buzzwords to inundate the business world, and, like a lot of marketing jargon, it’s ambiguous enough to cause confusion for many organizations. Further complicating things is the fact that seemingly every article, expert, and advertisement today are hounding companies to embrace digital transformation now or risk being made obsolete – and as they scramble to fall in line, a number of these companies are unclear about what exactly it is they are trying to embrace. 

    Topics: Digital Transformation
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  • It’s 5 o’clock Somewhere

    October 23, 2017 Andrea Lowe, Marketing Content Writer

    Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating from 9-5.

    You might as well throw in the towel before you even get started.

    Consumer habits have changed dramatically in this online era, and it’s no longer feasible for businesses to expect to survive operating solely during regular business hours, especially given today’s global marketplace.

    Topics: Customer Engagement, Modern IVR, Virtual Agent (Chatbots)
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  • Introducing [24] – New Name Reflects Leadership in Leveraging Artificial Intelligence to Improve Customer Experience

    October 16, 2017 Scott Horn, Chief Marketing Officer

    Today we announced our new company name - [24] to better reflect the deep investment we’ve made in leveraging artificial intelligence to understand, anticipate, and act on consumer intent. The world’s largest brands are using solutions from [24] provide a personalized, predictive, and effortless experience to consumers, while achieving millions of dollars in savings by automating customer interactions. Simply put, we’re redefining the way companies interact with consumers.

    Topics: Customer Acquisition, Customer Engagement
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  • Diagnosing Complex Customer Issues

    September 20, 2017 Ryan East, Content Marketing Manager

    No matter how loved your brand is, every company has to deal with customer experience issues. How quickly you’re able to identify where a customer’s journey was derailed and provide a fix leaves a lasting impact on customer satisfaction – and loyalty.

    Many customer experience issues are straight-forward, easily identified, and can even be handled through today’s smart chatbots. But what about more complex issues? These difficult issues are ones that persist from year to year and are truly complex because of three main reasons:

    Topics: Customer Acquisition, Customer Engagement
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  • Debunking Chatbot Myths

    September 6, 2017 Kevin Payne, Vice President, Global Demand Generation & Field Marketing

    America became independent on July 4, 1776. Thomas Edison invented the electric light bulb. Magellan was the first to circumnavigate the globe.

    All myths.*

    Chatbots are the greatest thing since sliced bread.** All chatbots utilize artificial intelligence. Chatbots will replace humans.

    Topics: Customer Engagement, Virtual Agent (Chatbots)
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  • Power to the People! Breaking through the digital noise with people based marketing

    August 29, 2017 Angela Sanfilippo, Senior Director of Product Marketing

    Quick quiz: How many devices do you own? How about your household? We’d be willing to bet you own more than one, probably more than two—and regularly use them all. Device use is at an all-time high, with people often juggling multiple screens at a time. Have you ever checked social media on your phone while also streaming a TV show and surfing the web on your tablet or laptop at the same time? Yep, we thought so.

    Topics: Customer Acquisition
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  • [24]7 AIVA Powers both Speech and Digital Channels

    August 16, 2017 Scott Horn, Chief Marketing Officer

    Today, we officially rolled out [24]7 AIVA as part of our 2017 Summer Release. AIVA is our industry-leading AI-powered Virtual Agent that enables businesses to build once and deploy across any self-service channel. It’s built on [24]’s common technology platform for both self-service and assisted service channels, and it allows companies to better anticipate what their customers are trying to achieve, to deliver a more personalized experience.

    Topics: Customer Acquisition
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