Blog Articles by 247ai

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April 02, 2019

Last Call for Digital Transformation

#Digital Transformation

Why should your organization care about digital transformation? Short answer: You have to. Customer experience is now…

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March 26, 2019

Leveraging Artificial Intelligence & Thriving at Retail

#Digital Transformation, #Virtual Agent (Chatbots)

The past decade has brought immense change to the retail landscape, with big players setting new expectations for both…

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March 19, 2019

Virtual Agents in the Augmented Age

#Virtual Agent (Chatbots)

When we first think of robots and artificial intelligence, there’s a tendency to imagine a distant future of…

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February 07, 2019

How AI Can Dramatically Improve your Contact Center

#Digital Transformation, #Modern IVR, #Virtual Agent (Chatbots)

How can technology help your business perform better? Answering that question was the key focus at The Future of Work…

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January 24, 2019

Chatbot Fails

#Virtual Agent (Chatbots)

Chatbots are all the rage in customer service, and though they’ve come a long way in recent years, like their human…

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January 21, 2019

Customer Experience Predictions 2019: Part 3

#Customer Engagement

Think about the last time you Googled something, and Google wasn’t able to successfully autocomplete what you were…

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December 17, 2018

Customer Experience Predictions 2019: Part 2

#Customer Engagement

Chatbots have come a long way in recent years. Early bot deployments were limited in the potential they could offer…

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December 04, 2018

Customer Experience Predictions 2019: Part 1

#Customer Engagement

Customer experiences have changed a lot in the past few years. Technology has made it possible for customers to connect…

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November 28, 2018

How Conversational Commerce Improves the Retail Experience

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce

The holiday season is officially upon us, meaning that millions of people around the world will soon be heading to…