Blog Articles by 247ai

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November 12, 2018

How One Bad Experience Can Turn Customers Off Forever

#Customer Journey Analytics, #Chatbots and Automation

When it comes to blended experiences, success hinges on chatbots and agents handing off interactions absolutely…

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November 07, 2018

Four ways to make chatbots feel more human

#Conversational AI, #Chatbots and Automation

Chatbots are an effective way for companies to automate customer service and provide the seamless, self-service…

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November 02, 2018

Ep. 4 - Ramesh Kumar: The Virtual Agent – What Chatbots Mean for Your Agents

#Chatbots and Automation

Ah, the never-ending quest to deliver the best possible customer satisfaction. Nobody can question our intent: We want…

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October 25, 2018

Ep. 2: Art Schoeller – How to Blend Human Agents and Chatbots

#Conversational AI

Are the machines really taking over?  Any time we experience fast-paced change, it’s often accompanied by plenty…

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October 11, 2018

Ep. 1: Intro – A Podcast for Intent-Driven Customer Experience

#Chatbots and Automation

We’re so excited to share the inaugural episode of Solving for CX, our brand-new podcast about intent driven customer…

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September 28, 2018

With Chatbots and Agents, Everyone Wins

#Customer Journey Analytics

By now, we all know that chatbots are an effective way to contain costs while handling a growing number of customer…

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September 12, 2018

Conversational Commerce: What is it and why should you care?

#Conversational AI, #Chatbots and Automation

Conversational Commerce is the next big thing to shakeup the business world and you’ll likely hear a lot about it in…

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September 11, 2018

Should You Build Your Own Chatbot?

#Chatbots and Automation

In recent years, chatbots have surged in popularity, with more and more companies using them to automate and improve…

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August 29, 2018

Becoming Customer Obsessed (Without Being Creepy)

#Customer Journey Analytics

In the past few years, online advertising has become an integral part of virtually every brand’s marketing strategy,…