Blog Articles by 247ai

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September 11, 2018

Should You Build Your Own Chatbot?

#Virtual Agent (Chatbots)

In recent years, chatbots have surged in popularity, with more and more companies using them to automate and improve…

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August 29, 2018

Becoming Customer Obsessed (Without Being Creepy)

#Customer Acquisition

In the past few years, online advertising has become an integral part of virtually every brand’s marketing strategy,…

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July 18, 2018

6 Questions Every Company Needs to Ask When Getting a Chatbot

#Virtual Agent (Chatbots)

The efficiency and cost-saving capabilities offered by chatbots have many organizations chomping at the bit to deploy…

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June 25, 2018

Are you Wasting Customer Data?

#Customer Acquisition

Think back 15 or 20 years ago when you wanted to watch a movie. Chances are you hopped in the car and drove down to…

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June 13, 2018

Five Tips for Effective Chatbots

#Virtual Agent (Chatbots)

More and more organizations are deploying chatbots in an effort to automate and improve their customer service channels…

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June 08, 2018

Benefits of Blending AI and Agents

#Customer Engagement

Certain things in life are better together. Peanut butter and jelly. Simon and Garfunkel. AI and agents. The last one…

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May 11, 2018

The Future of Bots and Agents: Experts Weigh In

#Customer Engagement

Technology – most notably chatbots – have changed the face of customer service. They offer customers instant access to…

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May 02, 2018

Why Outcome-Based Pricing is More Effective for Digital Chat Agents

#Customer Acquisition

Time is money, especially in the world of customer service. The longer an agent spends resolving a customer issue, the…

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April 23, 2018

5 Benefits AI offers B2C Marketers

#Customer Acquisition

With all the buzz surrounding AI today, it’s no surprise that many companies believe it’s the magic pill they need to…