Blog Articles by 247ai

Blog Image
August 22, 2018

Emotional Intelligence in [24]7 AIVA is a Game Changer

#Modern IVR, #Chatbots and Automation

Human interactions are complex. That’s why most consumers prefer to interact with humans for complex interactions. Now…

Blog Image
July 18, 2018

6 Questions Every Company Needs to Ask When Getting a Chatbot

#Chatbots and Automation

The efficiency and cost-saving capabilities offered by chatbots have many organizations chomping at the bit to deploy…

Blog Image
July 06, 2018

Retail Fatigue… “I Am Overwhelmed”

#Customer Journey Analytics

I needed a new laptop bag last month. The bag I had bought 18 months prior and lovingly touted around Toronto was on…

Blog Image
June 13, 2018

Five Tips for Effective Chatbots

#Chatbots and Automation

More and more organizations are deploying chatbots in an effort to automate and improve their customer service channels…

Blog Image
June 08, 2018

Benefits of Blending AI and Agents

#Conversational AI

Certain things in life are better together. Peanut butter and jelly. Simon and Garfunkel. AI and agents. The last one…

Blog Image
May 15, 2018

Conversational Chatbots for Amazon Alexa and Google Assistant

#Conversational AI, #Chatbots and Automation

Today as part of our Spring 2018 Release, [24]7 AIVA, our flagship product now extends its conversational and…

Blog Image
May 11, 2018

The Future of Bots and Agents: Experts Weigh In

#Blended AI

Technology – most notably chatbots – have changed the face of customer service. They offer customers instant access to…

Blog Image
May 02, 2018

Why Outcome-Based Pricing is More Effective for Digital Chat Agents

#Chatbots and Automation

Time is money, especially in the world of customer service. The longer an agent spends resolving a customer issue, the…