Blog Articles by 247ai

Blog Image
April 11, 2018

Data helps you keep pace with consumer expectations

#Customer Acquisition

“Without data, you’re just another person with an opinion.” – W. Edwards Deming Customer expectations have changed a…

Blog Image
February 13, 2018

Five Benefits of Outcome-Based Pricing Models

#Customer Acquisition

Adopting new technology to improve your customer service experience can be a complex undertaking. It’s a significant…

Blog Image
February 06, 2018

How to Cut Through the Noise and Connect with Customers

#Customer Acquisition

Remember when you got your very first cellphone? You might have used it to make the occasional phone call and play a…

Blog Image
January 30, 2018

Why Natural Language Technology Will Let You Down

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

We live in a world dominated by technology, devices, and online interactions. Siri, Alexa, and Cortana are becoming…

Blog Image
January 19, 2018

How Does [24]7.ai Compare to the Competition?

#Customer Acquisition

In our digital age, paid media campaigns are an effective way for advertisers to connect with customers but not all…

Blog Image
January 12, 2018

The High Cost of Cheap Chat

#Customer Engagement, #Virtual Agent (Chatbots)

Anything free costs twice as much in the long run or turns out worthless. - Robert A.Heinlein Chatbots have become…

Blog Image
December 18, 2017

Chatbots Help Consumers Shop Till They Drop

#Customer Engagement

It's every retailers nightmare during the holiday season – customers are browsing online loading up their shopping…

Blog Image
December 14, 2017

Case Study: How [24]7 Active Share Transforms the Voice Experience

#Customer Engagement

In the last decade, rapidly advancing technology has dramatically changed the customer service landscape. Digital…

Blog Image
December 11, 2017

Are you paying for technology or results?

#Customer Acquisition, #Customer Engagement

Today, there is virtually no aspect of a business that can’t be improved using technology. This is definitely the case…