Blog Articles by 247ai

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February 20, 2018

[24]7 AIVA - the Only Virtual Agent with Combined Conversational and Informational Capabilities

#[24] Updates, #Chatbots and Automation

Today, as part of our Winter 2018 Release, we announced enhancements to our flagship product, [24]7 AIVA, to create a…

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February 13, 2018

Five Benefits of Outcome-Based Pricing Models

Adopting new technology to improve your customer service experience can be a complex undertaking. It’s a significant…

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January 30, 2018

Why Natural Language Technology Will Let You Down

#Chatbots and Automation

We live in a world dominated by technology, devices, and online interactions. Siri, Alexa, and Cortana are becoming…

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January 26, 2018

Goodbye AHT – Hello Time to Intent

#Customer Journey Analytics

For years, Average Handle Time (AHT) has been the standard measure for how companies are doing in containing costs in…

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January 19, 2018

How Does [24] Compare to the Competition?

#[24] Updates

In our digital age, paid media campaigns are an effective way for advertisers to connect with customers but not all…

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January 12, 2018

The High Cost of Cheap Chat

#Chatbots and Automation

Anything free costs twice as much in the long run or turns out worthless. - Robert A.Heinlein Chatbots have become…

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December 18, 2017

Chatbots Help Consumers Shop Till They Drop

#Chatbots and Automation

It's every retailers nightmare during the holiday season – customers are browsing online loading up their shopping…

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December 14, 2017

Case Study: How [24]7 Active Share Transforms the Voice Experience

#Modern IVR

In the last decade, rapidly advancing technology has dramatically changed the customer service landscape. Digital…

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December 11, 2017

Are you paying for technology or results?

#Modern IVR, #Chatbots and Automation

Today, there is virtually no aspect of a business that can’t be improved using technology. This is definitely the case…