[24]7 AIVA - the Only Virtual Agent with Combined Conversational and Informational Capabilities
#[24]7.ai Updates, #Chatbots and Automation
Today, as part of our Winter 2018 Release, we announced enhancements to our flagship product, [24]7 AIVA, to create a…
Five Benefits of Outcome-Based Pricing Models
Adopting new technology to improve your customer service experience can be a complex undertaking. It’s a significant…
Why Natural Language Technology Will Let You Down
#Chatbots and Automation
We live in a world dominated by technology, devices, and online interactions. Siri, Alexa, and Cortana are becoming…
Goodbye AHT – Hello Time to Intent
#Customer Journey Analytics
For years, Average Handle Time (AHT) has been the standard measure for how companies are doing in containing costs in…
How Does [24]7.ai Compare to the Competition?
#[24]7.ai Updates
In our digital age, paid media campaigns are an effective way for advertisers to connect with customers but not all…
The High Cost of Cheap Chat
Anything free costs twice as much in the long run or turns out worthless. - Robert A.Heinlein Chatbots have become…
Chatbots Help Consumers Shop Till They Drop
It's every retailers nightmare during the holiday season – customers are browsing online loading up their shopping…
Case Study: How [24]7 Active Share Transforms the Voice Experience
#Modern IVR
In the last decade, rapidly advancing technology has dramatically changed the customer service landscape. Digital…
Are you paying for technology or results?
#Modern IVR, #Chatbots and Automation
Today, there is virtually no aspect of a business that can’t be improved using technology. This is definitely the case…
