Case Study: How [24]7 Active Share Transforms the Voice Experience
#Customer Engagement
In the last decade, rapidly advancing technology has dramatically changed the customer service landscape. Digital…
Are you paying for technology or results?
#Customer Acquisition, #Customer Engagement
Today, there is virtually no aspect of a business that can’t be improved using technology. This is definitely the case…
Digital Transformation in 5 Simple Steps
#Digital Transformation, #Customer Acquisition, #Customer Engagement
Digital transformation is a term frequently tossed around in today’s digital marketplace, and for good reason. It…
What should you be doing 168x a day?
#Customer Acquisition
Twitter co-founder Jack Dorsey runs 6 miles every morning. Oprah logs 10,000 steps on her Fitbit. Bridgewater founder…
Digital Transformation: What is it and why should you care?
#Digital Transformation
Digital transformation is one of the latest marketing buzzwords to inundate the business world, and, like a lot of…
It’s 5 o’clock Somewhere
#Virtual Agent (Chatbots), #Customer Engagement, #Modern IVR
Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…
