Customer Experience Listicle: Top Analysts to Follow
#Customer Engagement
If your time constrains you to following a limited number of customer experience analysts, this listicle is for you.…
Recipe for Omnichannel: Mix Equal Parts Audacity and Pragmatism
Customers live in an omnichannel world. Omnichannel is the ability for a customer to use multiple channels and devices…
Here’s How Artificial Intelligence Can Really Help You
Sure, Watson beat Ken Jennings in Jeopardy but how does AI help you serve your customers? Suppose that instead you…
Insider Views: Raising the Tech Bar on Customer Experience
The competition to win the customer through “customer experience” is fierce. Companies should care more than ever about…
A New Breed of Agents Requires a New Breed of Tools
#Customer Engagement, #Virtual Agent (Chatbots)
“Today’s agents are predisposed to searching for the solution over and over again. They don’t directly retain…
Opus Research: The New World Order of Channels That Customers Use
How are people changing the ways they interact with enterprises? In just a few years, mobile devices and digital…
What’s the Big Deal with Big Data at The Gartner Customer Strategies and Technologies Summit
In my earlier blog on the Opus Research report, “Sequencing the Omnichannel Customer Conversation,” I focused on…
Do You Have What It Takes to Create a Center of Customer Excellence?
Gartner is preparing to introduce its inaugural Magic Quadrant for the Customer Engagement Center. It'll be a great…
A Playbook for Customer Experience featuring Gartner Insight
#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)
The Gartner Hype Cycles are just being released for 2014. [24]7.ai has been listed in the this year’s Hype Cycle for…
