Blog Articles by Hollis Chin

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May 19, 2014

Auto-Complete Me

#Customer Engagement

“I want you to understand me. I want you to anticipate my needs. ” No, I’m not talking about my relationship with my…

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February 06, 2014

Surprise! Customers Still Call

#Customer Engagement, #Modern IVR

It’s 2014 and the phones are still ringing in contact centers worldwide. For the last 10 years, there has been a…

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November 22, 2013

Forrester Customer Experience Forum EMEA - What are Truly Innovative Customer Experiences?

#Customer Engagement

Forrester held its Forum for Customer Experience EMEA in London this week highlighting new research and case studies…