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#Customer Engagement
“I want you to understand me. I want you to anticipate my needs. ” No, I’m not talking about my relationship with my…
Surprise! Customers Still Call
#Customer Engagement, #Modern IVR
It’s 2014 and the phones are still ringing in contact centers worldwide. For the last 10 years, there has been a…
Forrester Customer Experience Forum EMEA - What are Truly Innovative Customer Experiences?
Forrester held its Forum for Customer Experience EMEA in London this week highlighting new research and case studies…
