Making Chat More Appealing
#Customer Engagement, #Virtual Agent (Chatbots)
When it comes to elegant and intelligent design, most people would probably claim that Apple sets the standard. Their…
How can companies best utilize chat to improve customer service and sales?
#Customer Engagement
Consumers are increasingly turning to chat for interacting with businesses. A recent [24]7.ai sponsored survey done by…
Are You Enabling Mobile Moments?
Take-aways from a Forrester-led Panel at the Churchill Club Would you give your cell phone to someone you literally…
How Many Things Can You Juggle?
We all multi-task. You’re probably considering texting while you read this. I don’t know about you but I find that…
Know What Your Customers Want: A CRMXchange Thought Leadership Webinar
When it comes to improving customer engagement, companies urgently need help to keep up with today’s digital customers…
Chat is King
Web chat is the fastest growing channel for connecting with a business. 37% of people use chat and 64% are receptive to…
Please Make Chat Smarter
Imagine you want to go online to buy a camera for a vacation. You go to a website and… –WOULD YOU LIKE TO CHAT?– Um,…
It's a C2B, and Increasingly Mobile, World
B2C. B2B. Those of us in business are extremely familiar with these terms but the thing about them is that both place…
The Difference Between a Chicken Sandwich and a Cable Subscription
The Tempkin Group recently published their annual customer service ratings. They surveyed consumers about their recent…
