Blog Articles by Nick Mitchell

Blog Image
October 26, 2015

Welcome To The Shopping Trip Of The Future

#Customer Engagement

There’s been a lot of discussion in the UK about whether “the High Street,” (the main street where the most important…

Blog Image
October 01, 2015

Why Predictive Analytics Matter To Both Businesses and Customers

#Customer Engagement

Predictive Analytics – that is extracting information from data in order to predict future outcomes and trends – has…

Blog Image
February 18, 2015

Turn Your IVR Into a Digital Customer Service Engine

#Customer Engagement, #Modern IVR

I recently called a government department and, at first, its Interactive Voice Response (IVR) coped well with my…

Blog Image
June 04, 2014

Customer Experience in the UK and Beyond

#Customer Engagement

On 28 May at the Institute of Directors (IoD) in London, a special event was held to discuss the new Forrester UK…