Blog Articles by PV Kannan

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May 07, 2015

Michael Moritz and George Shaheen on Staying Relevant and Focusing on Customers

#Customer Engagement

How do you make your business relevant for tomorrow? I had the pleasure of interviewing some of the brightest minds in…

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December 22, 2014

Trends to Watch in 2015: Digital is the New Black

#Customer Engagement

I speak with clients, executives, and technologists from many different industries all the time with the goal of…

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May 14, 2013

Why Customer Service Needs Social

#Customer Engagement

Why does customer service need social? Many think that social is not a channel but an extension of customer service.…

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January 22, 2013

Introducing [24]7 Chat - Smart Chat that Drives Sales and Satisfaction

#Customer Engagement

Today we’re proud to announce [24]7 Chat, the industry’s first smart chat that uses prediction and real-time…

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January 01, 2013

New Year’s Thoughts, Consumers Looking Forward to Service

#Customer Engagement

Out with 2012. Bring on 2013. In 2012, mobile phones changed life as we knew it. One third of US households no longer…