Blog Articles by PV Kannan

Blog Image
December 22, 2014

Trends to Watch in 2015: Digital is the New Black

#Customer Engagement

I speak with clients, executives, and technologists from many different industries all the time with the goal of…

Author Image PV Kannan
Blog Image
May 14, 2013

Why Customer Service Needs Social

#Customer Engagement

Why does customer service need social? Many think that social is not a channel but an extension of customer service.…

Author Image PV Kannan
Blog Image
January 22, 2013

Introducing [24]7 Chat - Smart Chat that Drives Sales and Satisfaction

#Customer Engagement

Today we’re proud to announce [24]7 Chat, the industry’s first smart chat that uses prediction and real-time…

Author Image PV Kannan
Blog Image
January 01, 2013

New Year’s Thoughts, Consumers Looking Forward to Service

#Customer Engagement

Out with 2012. Bring on 2013. In 2012, mobile phones changed life as we knew it. One third of US households no longer…

Author Image PV Kannan