Blog Articles by Vijai Shankar

Blog Image
August 24, 2016

5 Key Consumer Behaviors Critical to Improving Retail CX

#Customer Engagement

For today's consumers, digital is a way of life. By analyzing annual holiday season shopping trends, we see increases…

Blog Image
July 25, 2016

Addressing Millennials and Non-Millennials – Are there any differences?

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Blog Image
June 20, 2016

Technology Hype vs. Reality: What’s Possible for Health Plans for Open Enrollment this Year?

#Customer Engagement, #Digital Transformation

There’s a lot of hype around the next big technology innovation for healthcare providers. From the never-ending growth…

Blog Image
June 17, 2016

Can Digital Personal Bankers Bridge the Gap between Consumers and Banks?

#Customer Engagement, #Digital Transformation

Retail banking has undergone a fundamental structural shift since the financial crisis of 2009. Up to that point, banks…

Blog Image
June 12, 2016

Online Banking gets Personal: Meet the Digital Personal Banker

#Customer Engagement, #Digital Transformation

Today’s consumers are all about digital banking. With the rapid growth in online and mobile banking, fewer and fewer…

Blog Image
June 02, 2016

Webinar: Online Banking gets Personal: Meet the Digital Personal Banker

#Customer Engagement, #Digital Transformation

Today’s consumers are all about digital banking. With the rapid growth in online and mobile banking, fewer and fewer…

Blog Image
May 27, 2016

Kaiser Permanente and TriCare Top CX Ratings for Health Plans but Transformation Needs to Happen

#Customer Engagement, #Digital Transformation

The 2016 Temkin Experience Ratings rank the quality of experience that 294 U.S companies deliver to their customers…

Blog Image
May 17, 2016

Utilize These 5 Key Consumer Behaviors to Improve Retail CX

#Customer Engagement

Digital is the way of life for consumers today. Every year post holiday season, research shows digital devices such as…

Blog Image
December 04, 2015

Driving Multimodal Experiences Leads to Better Customer Engagement

#Customer Engagement

Almost everything we do today is digital, whether we’re checking the news, researching and buying products or watching…