Blog Articles by Vijai Shankar

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November 05, 2015

Do Banks Know How to Engage Millennials Effectively?

#Customer Engagement

Research has shown that millennials already account for 25% of the workforce today and will grow to 50% by year 20202.…

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October 29, 2015

2015 Retail Holiday Season - Solve the Abandoned Shopping Cart Problem with Virtual Assistance

#Customer Engagement, #Virtual Agent (Chatbots)

It's that time of the year when most households are beginning to think about holiday gifts and presents for their…

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October 09, 2015

How Are Leading Banks Driving Contextual Revenue Moments?

#Customer Engagement, #Modern IVR

Mobile and online banking have become table stakes today. That puts the banking industry at a tipping point when it…

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August 18, 2015

Webinar: Acquiring New Telco Customers to Ease that Churning Sensation

#Customer Engagement

The communications industry can be tough. To stay profitable, wireline/wireless providers, cable companies and Internet…