Blog Articles by Customer Engagement

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November 26, 2018

Your Customers are Elephants

#Customer Engagement, #Digital Transformation, #Modern IVR, #Virtual Agent (Chatbots)

Recently, I was discussing customer experiences, and I got to thinking about the parable of the blind men and the…

Author Image PV Kannan
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November 19, 2018

Why is Customer Service So Bad at Handoffs?

#Customer Acquisition, #Customer Engagement, #Digital Transformation

I was once approached by Marketplace reporter Sally Herships who asked me a simple yet profound question: “why, when…

Author Image PV Kannan
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November 15, 2018

Black Friday Bargains Aren’t Just for Customers

#Customer Engagement, #Virtual Agent (Chatbots)

It’s the most wonderful time of year… for retailers. Black Friday and Cyber Monday are around the corner, meaning…

Author Image [24]7.ai
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November 12, 2018

The Digital Disconnect: Why Your Marketing Needs an Overhaul

#Customer Acquisition, #Customer Engagement

Are your digital marketing efforts starting to feel less effective than they used to be? You’re not alone. Customer…

Author Image [24]7.ai
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November 07, 2018

Four ways to make chatbots feel more human

#Virtual Agent (Chatbots), #Customer Engagement

Chatbots are an effective way for companies to automate customer service and provide the seamless, self-service…

Author Image [24]7.ai
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November 02, 2018

Ep. 4 - Ramesh Kumar: The Virtual Agent – What Chatbots Mean for Your Agents

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Ah, the never-ending quest to deliver the best possible customer satisfaction. Nobody can question our intent: We want…

Author Image [24]7.ai
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October 31, 2018

Is Your Company Self-Sabotaging? (Part 2)

#Customer Acquisition, #Customer Engagement, #Modern IVR

“Indiana Jones and the Temple of Doom,” wasn’t the best of the Indiana Jones movies. It was flagrantly racist, and…

Author Image PV Kannan
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October 25, 2018

Ep. 2: Art Schoeller – How to Blend Human Agents and Chatbots

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Are the machines really taking over?  Any time we experience fast-paced change, it’s often accompanied by plenty…

Author Image [24]7.ai
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October 24, 2018

When AI and Emotion Collide, Consumers and Brands Win

#Customer Acquisition, #Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

For thousands of years, consumers and businesses only interacted in person, and it was easy to understand the emotions…

Author Image PV Kannan