Blog Articles by Customer Engagement

Blog Image
December 03, 2015

Forrester Research Chat Market Overview has Vendor and Platform Selection Down to an Art

#Customer Engagement

Simply offering consumers the ability to chat isn't enough these days. Customers expect superior service and support in…

Author Image Kevin Payne
Blog Image
December 02, 2015

Don’t Let Abandoned Shopping Carts Ruin Your Christmas

#Customer Engagement

Christmas is the busiest time of year for retailers. In fact, many retailers make more than half of their sales and…

Author Image Nick Mitchell
Blog Image
November 25, 2015

How Algorithms Rule The World of Big Data

#Customer Engagement

The word 'algorithms' is being bandied about quite a lot these days and unless you're a mathematician, you may not…

Author Image Nick Mitchell
Blog Image
November 20, 2015

Big Data has a Big Impact on Predictive Analytics at the Strata + Hadoop World, Make Data Work Conference

#Customer Engagement

In this data-driven world, it's the companies, cities, and nations that learn how to harness the power of data and…

Author Image Hollis Chin
Blog Image
November 05, 2015

Do Banks Know How to Engage Millennials Effectively?

#Customer Engagement

Research has shown that millennials already account for 25% of the workforce today and will grow to 50% by year 20202.…

Author Image Vijai Shankar
Blog Image
November 03, 2015

Overworked? Try a Virtual Personal Assistant

#Customer Engagement, #Virtual Agent (Chatbots)

Spurred on by Apple's successful launch of Siri in 2011, voice-activated mobile virtual assistants - or Virtual…

Author Image Nick Mitchell
Blog Image
November 02, 2015

Is Your IVR Costing You Customers?

#Customer Engagement, #Modern IVR

IVRs have been workhorses in customer service seemingly since the dark ages. But too many of them have been ignored by…

Author Image Kevin Payne
Blog Image
October 30, 2015

Sure, Omnichannel Would Be Cool. But How Do You Start?

#Customer Engagement

Maybe you’ve been there: A big meeting about how your company is going to make its online customer experience truly…

Author Image Kevin Payne
Blog Image
October 29, 2015

2015 Retail Holiday Season - Solve the Abandoned Shopping Cart Problem with Virtual Assistance

#Customer Engagement, #Virtual Agent (Chatbots)

It's that time of the year when most households are beginning to think about holiday gifts and presents for their…

Author Image Vijai Shankar