Blog Articles by Customer Engagement

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January 18, 2016

5 Impactful Stats on Delivering a Better Chat Experience in 2016

#Customer Engagement

We’re in the midst of a fast-paced, digitally oriented world where the customer expectations are increasing and the…

Author Image Kevin Payne
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January 05, 2016

Your Chat Solution is Supposed to Be Great. But What If It Isn't?

#Customer Engagement

It can be a challenge to implement and maintain a chat program. We should know—we’re now the world’s largest provider…

Author Image Kevin Payne
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January 01, 2016

How Your IVR Can Help Deliver a Differentiated Experience in 2016

#Customer Engagement, #Modern IVR

To connect with the increasingly tech-savvy customer, businesses are quickly implementing a variety of self-service…

Author Image Kevin Payne
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December 29, 2015

8 Things to Look for in Virtual Assistants, and Where to Get Them

#Customer Engagement, #Virtual Agent (Chatbots)

It can be daunting: How do you choose a company to provide the right type of self-service that delivers a human-like…

Author Image Hollis Chin
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December 07, 2015

[24]7 Customer Engagement Index 2015 UK: Millennials Are Driving Customer Service

#Customer Engagement

[24]7.ai's recent survey of 3,500 customers globally (including 1,200 in the UK) has once again shone a spotlight on…

Author Image Nick Mitchell
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December 04, 2015

Driving Multimodal Experiences Leads to Better Customer Engagement

#Customer Engagement

Almost everything we do today is digital, whether we’re checking the news, researching and buying products or watching…

Author Image Vijai Shankar
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December 03, 2015

Forrester Research Chat Market Overview has Vendor and Platform Selection Down to an Art

#Customer Engagement

Simply offering consumers the ability to chat isn't enough these days. Customers expect superior service and support in…

Author Image Kevin Payne
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December 02, 2015

Don’t Let Abandoned Shopping Carts Ruin Your Christmas

#Customer Engagement

Christmas is the busiest time of year for retailers. In fact, many retailers make more than half of their sales and…

Author Image Nick Mitchell
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November 25, 2015

How Algorithms Rule The World of Big Data

#Customer Engagement

The word 'algorithms' is being bandied about quite a lot these days and unless you're a mathematician, you may not…

Author Image Nick Mitchell