Blog Articles by Customer Engagement

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December 07, 2015

[24]7 Customer Engagement Index 2015 UK: Millennials Are Driving Customer Service

#Customer Engagement

[24]7.ai's recent survey of 3,500 customers globally (including 1,200 in the UK) has once again shone a spotlight on…

Author Image Nick Mitchell
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December 04, 2015

Driving Multimodal Experiences Leads to Better Customer Engagement

#Customer Engagement

Almost everything we do today is digital, whether we’re checking the news, researching and buying products or watching…

Author Image Vijai Shankar
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December 03, 2015

Forrester Research Chat Market Overview has Vendor and Platform Selection Down to an Art

#Customer Engagement

Simply offering consumers the ability to chat isn't enough these days. Customers expect superior service and support in…

Author Image Kevin Payne
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December 02, 2015

Don’t Let Abandoned Shopping Carts Ruin Your Christmas

#Customer Engagement

Christmas is the busiest time of year for retailers. In fact, many retailers make more than half of their sales and…

Author Image Nick Mitchell
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November 25, 2015

How Algorithms Rule The World of Big Data

#Customer Engagement

The word 'algorithms' is being bandied about quite a lot these days and unless you're a mathematician, you may not…

Author Image Nick Mitchell
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November 20, 2015

Big Data has a Big Impact on Predictive Analytics at the Strata + Hadoop World, Make Data Work Conference

#Customer Engagement

In this data-driven world, it's the companies, cities, and nations that learn how to harness the power of data and…

Author Image Hollis Chin
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November 05, 2015

Do Banks Know How to Engage Millennials Effectively?

#Customer Engagement

Research has shown that millennials already account for 25% of the workforce today and will grow to 50% by year 20202.…

Author Image Vijai Shankar
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November 03, 2015

Overworked? Try a Virtual Personal Assistant

#Customer Engagement, #Virtual Agent (Chatbots)

Spurred on by Apple's successful launch of Siri in 2011, voice-activated mobile virtual assistants - or Virtual…

Author Image Nick Mitchell
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November 02, 2015

Is Your IVR Costing You Customers?

#Customer Engagement, #Modern IVR

IVRs have been workhorses in customer service seemingly since the dark ages. But too many of them have been ignored by…

Author Image Kevin Payne